Hybrid First-Line Software Support Advisor

Catering; Dursley; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Profit sharing bonus

Health benefits

Investors in People

25 days annual leave

Pension and healthcare

Mon-Fri 9am-6pm

Job summary

Catering in Dursley, Gloucestershire, seeks a Software Support Advisor (1st Line) to provide prompt first-line technical support to clients. The role involves troubleshooting software issues, assisting with installation and configuration, and occasional training, with 4 days in the office and 1 day remote.

A full driving licence and own vehicle are required due to the office location. Salary is £28,000 per year with bonus and benefits; typical Monday–Friday 9am–6pm hours and a profit-sharing

Qualifications

• Previous experience within a Technical Support role
• Excellent problem-solving and analytical skills
• The ability to communicate effectively, both written and verbal
• Self-motivated with a positive attitude
• Able to work under pressure whilst maintaining quality and attention to detail
• A full driving licence and access to own vehicle

Responsibilities

• Providing prompt and effective first-line technical support to clients via phone, email, and remote desktop sessions
• Identifying, diagnosing, and resolving software-related problems and technical issues
• Assisting clients with the installation and initial configuration of software products
• Keeping up-to-date with the latest software updates and features, sharing knowledge with clients
• Escalating complex issues to the 2nd Line Support teams
• Offering basic training to clients on using the software effectively
• Maintaining accurate records of client interactions, technical issues, and resolutions
• Assisting in testing new software releases and updates to identify and report bugs

Skills

Technical Support

Communication

Problem-solving

Driving licence

Job description

Catering in Dursley, Gloucestershire, seeks a Software Support Advisor (1st Line) to provide prompt first-line technical support to clients. The role involves troubleshooting software issues, assisting with installation and configuration, and occasional training, with 4 days in the office and 1 day remote.

A full driving licence and own vehicle are required due to the office location. Salary is £28,000 per year with bonus and benefits; typical Monday–Friday 9am–6pm hours and a profit-sharing