Hybrid/Field Security Contract Manager – Multi-Site Leader

Anchor Group Services; Leicester; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Company car / car allowance

Laptop and mobile phone

25 days holiday + 8 bank holidays

Anchor Academy courses

Auto Enrolment Pension

Cycle to Work

Employee Assistance Programme

Counselling access

Career development opportunities

Job summary

Anchor Group Services is seeking an experienced Security Contract Manager to oversee multi-site security delivery across the UK. You will lead Site Managers and frontline teams, ensuring SLAs are met, budgets and KPIs are managed, and client relationships are cultivated.

The role is hybrid/field-based with regular travel to customer sites and the Anchor Head Office; a full UK driving licence is essential. This is a dynamic opportunity within a leading security and facilities management provider.

Qualifications

• Proven experience managing large, multi-site security contracts.
• Strong leadership and remote team management.
• Excellent client relationship & stakeholder engagement.
• Experience managing staffing budgets & contract performance.
• Knowledge of SIA regulations and health & safety rules.
• Proficient with MS 365 apps and familiarity with workforce systems.

Responsibilities

• Provide operational leadership across a portfolio of customer sites.
• Ensure all security services are delivered in line with contractual requirements, SLAs, and client expectations.
• Manage and support Site Managers, Security Supervisors and onsite security officers across multiple locations.
• Conduct regular site inspections, audits, and quality assurance visits to ensure compliance and service excellence.
• Build and maintain strong relationships with key client stakeholders, acting as the primary escalation point for operational matters.
• Lead KPI review meetings and provide detailed management information and performance reports.
• Ensure full compliance with SIA requirements, company policies, GDPR and Health & Safety legislation.
• Investigate incidents, security breaches, complaints, and operational challenges, implementing corrective actions where required.
• Support labour deployment, workforce planning, recruitment requirements, and absence management across the portfolio.
• Conduct performance reviews, welfare meetings, investigations, and disciplinary processes in partnership with HR.
• Monitor contract performance, budgets and labour costs to ensure efficient and commercially viable service delivery.
• Identify opportunities for continuous improvement, innovation, and added value for clients.
• Support contract mobilisation, variation requests, and business growth opportunities where required.
• Maintain accurate operational records, audit trails, risk assessments, and compliance documentation.

Skills

Leadership

Client management

KPI management

Budgeting

Communication

Tools

Timegate

Partner System

Microsoft 365

Job description

Anchor Group Services is seeking an experienced Security Contract Manager to oversee multi-site security delivery across the UK. You will lead Site Managers and frontline teams, ensuring SLAs are met, budgets and KPIs are managed, and client relationships are cultivated.

The role is hybrid/field-based with regular travel to customer sites and the Anchor Head Office; a full UK driving licence is essential. This is a dynamic opportunity within a leading security and facilities management provider.