Hybrid End User Services Engineer | 1st/2nd Line Support

Medica Group; Hastings; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Flexible and hybrid working

Annual bonus

Flexible and hybrid working

Access to Employee Assistance Program

Enhanced holiday allowance + bank hols

Group life assurance

Pension

Social events

Sick pay

Cycle to work scheme

Personal development & wellbeing

On-site Hastings and London offices

Job summary

Medica Group, the UK's leading private healthcare telemedicine provider, is hiring an End User Services Engineer to support our IT Operations team across Hastings and London. You'll deliver 1st and 2nd line support for Microsoft 365, Teams, Intune, Entra ID, laptops, desktops and mobile devices, helping colleagues work securely and efficiently.

You'll participate in technology projects, service improvements and device refresh programs, with a blend of hybrid and on-site work and opportunities to

Qualifications

• Experience in IT Support, Service Desk or End User Services.
• Experience with Windows and Microsoft 365 technologies.
• Experience with Teams and collaboration platforms.
• Experience managing endpoints using Intune or equivalent tools.
• Strong troubleshooting and customer service skills.
• Knowledge of user accounts, access management and identity services.
• Excellent communication and stakeholder management.

Responsibilities

• Provide 1st and 2nd line support for a range of technologies.
• Support Microsoft 365, Teams, Intune, Entra ID, laptops and mobile devices.
• Contribute to projects, service improvements and device refreshes.
• Work in a hybrid model across Hastings and London offices.

Skills

IT Support

Service Desk

End User Services

Microsoft Windows

Microsoft 365

Microsoft Teams

Intune

Entra ID

Customer service

Stakeholder management

Work prioritisation

Education

ITIL Foundation certification

Microsoft Modern Workplace / Intune certifications

Entra ID / Azure AD knowledge

Tools

Intune

Azure AD / Entra ID

Job description

Medica Group, the UK's leading private healthcare telemedicine provider, is hiring an End User Services Engineer to support our IT Operations team across Hastings and London. You'll deliver 1st and 2nd line support for Microsoft 365, Teams, Intune, Entra ID, laptops, desktops and mobile devices, helping colleagues work securely and efficiently.

You'll participate in technology projects, service improvements and device refresh programs, with a blend of hybrid and on-site work and opportunities to