Hybrid Digital Systems Support Specialist

Financialombudsman; Greater London; Hybrid; GBP 47,000 - 58,000; Full time

Job summary

The Financial Ombudsman Service seeks a Systems Support Analyst - Digital to provide day-to-day triage, operational support and vendor monitoring for our digital platforms, including the Consumer Portal and online complaint submission form.

This permanent role is full-time (35 hours per week) with hybrid working, based in London or Coventry, offering opportunities for development and a collaborative, user-focused IT environment.

Qualifications

• Experience delivering operational application or systems support in an ITIL-aligned environment.
• Experience with digital portals or web-based workflows.
• Experience logging tickets and tracking SLA performance with third-party providers.
• Strong communication and collaboration with non-technical stakeholders.

Responsibilities

• Lead day-to-day support and optimisation of digital platforms with high availability.
• Analyse support trends, identify root causes and automate processes where possible.
• Coordinate digital change and release management with internal and third-party teams.
• Provide technical leadership through coaching and documentation.
• Support strategic digital delivery with cross-team collaboration to keep services accessible.

Job description

The Financial Ombudsman Service seeks a Systems Support Analyst - Digital to provide day-to-day triage, operational support and vendor monitoring for our digital platforms, including the Consumer Portal and online complaint submission form.

This permanent role is full-time (35 hours per week) with hybrid working, based in London or Coventry, offering opportunities for development and a collaborative, user-focused IT environment.