Digital Systems Manager: Lead Platform & Security

Financial Ombudsman; Greater London; Hybrid; GBP 58,000 - 72,000; Full time

Benefits offered by this job

Health plan

Gym membership

Private medical insurance

Pension scheme

Career development

Job summary

Financial Ombudsman Service seeks a Systems Manager – Digital to own end-to-end technical leadership of our external-facing digital estate, including Consumer and Business Portals, digital front door, and online complaint forms. You’ll ensure security, high availability, and seamless integration with back-end tools.

You’ll lead a team of technical analysts, drive a governance framework for changes, and collaborate with product, security, and supplier teams to deliver modern, compliant digital

Qualifications

• Significant experience as a technical expert for customer-facing web architecture, digital portals, and complex integrations in a regulated/financial sector.
• Proven ability to manage third-party vendors/AMS partners against SLAs and budgets.
• Experience leading, supervising, and coaching technical staff to raise capability and performance.
• Deep knowledge of cloud-based digital infrastructure, web CMS, data workflows connecting front-ends to back-end engines.
• Strong problem-solving, stakeholder management, and incident root-cause analysis skills.
• Experience leading UAT and deployment governance in a continuous development lifecycle.

Responsibilities

• Set and execute the technical roadmap for the digital platform estate, ensuring security and modern tech.
• Manage third-party vendors to contract metrics and value for money.
• Collaborate with Digital Product Owners to prioritise backlog and balance technical debt.
• Oversee availability of portals and online forms and maintain high-volume entry points.
• Build and coach a high-performing technical team.
• Implement governance for changes and deployments across web apps and calculators.
• Act as senior escalation point for cross-platform incidents and drive root-cause analysis.
• Keep platforms compliant with WCAG and security standards.

Skills

Web architecture

Vendor management

Team coaching

Regulated industry experience

UAT & deployment governance

Job description

Financial Ombudsman Service seeks a Systems Manager – Digital to own end-to-end technical leadership of our external-facing digital estate, including Consumer and Business Portals, digital front door, and online complaint forms. You’ll ensure security, high availability, and seamless integration with back-end tools.

You’ll lead a team of technical analysts, drive a governance framework for changes, and collaborate with product, security, and supplier teams to deliver modern, compliant digital