Digital Account Manager

Stratospherec Ltd; Hassocks; Hybrid; GBP 32,000 - 52,000; Full time

Benefits offered by this job

28 days annual leave

Birthday day off

Pension scheme

Private healthcare

Hybrid working

Office lunches

Training budget

Death in service

Employee assistance programme

Job summary

Stratospherec Limited, a leading digital marketing agency in West Sussex, is seeking a Digital Account Manager to effectively manage a client portfolio and help clients improve their web presence.

You will bring solid account management experience, ideally from a digital or marketing agency, and thrive on building long-term client relationships. Hybrid working is available, with regular meetings and clear delivery milestones.

Qualifications

• Solid account management experience, ideally from a digital or marketing agency.
• Ability to build and sustain long-term client relationships.
• Experience presenting strategies and reports to clients.

Responsibilities

• Maintain healthy client relationships through regular phone, email and face-to-face meetings.
• Collaborate with the Technical SEO Team to define the strategy and delivery schedule to meet client objectives.
• Oversee the quality of service delivery.
• Work with client development plans and internal processes to deliver long-term client relationships.
• Document all client contact.
• Ensure the delivery of monthly marketing reports.
• Identify and present new business opportunities to your portfolio of clients.
• Analyze, track and monitor rankings, conversions and traffic using a wide range of tools.
• Manage client budgets.

Skills

Account management

Client relationships

Agency background

Job description

The role of the Digital Account Manager is to effectively manage a client portfolio for a leading Digital Marketing Agency in the heart of West Sussex. This role is to help clients improve their web presence.

You will have solid Account Management experience, ideally from a Digital or Marketing Agency background and be able to create and maintain long-term client relationships.

Hybrid working available for this role.

Role:

• Maintaining good, healthy client relationships through regular phone, email and face to face meetings
• Collaboratively working with the Technical SEO Team to define the correct strategy and delivery schedule to meet the needs and objectives of the client
• Overseeing the quality of service delivery
• Working with client development plans and internal processes to deliver long-term client relationships
• Documenting all client contact
• Ensuring the delivery of monthly marketing reports
• Identifying and presenting new business opportunities to your portfolio of clients
• Analysis, tracking and monitoring of rankings, conversions and traffic using a wide range of tools
• Management of client budgets

Employee Benefits:

• 28 days’ annual leave and additional time off between Christmas and New Year
• Paid day off on your birthday
• Pension scheme
• Private Healthcare including GP Access 24/7
• Hybrid working as standard and flexible working options to suit work/life balance
• Office lunches & Christmas parties and evening events
• Annual budget for individual training/development
• Celebration of achievements
• Death in service benefit
• Employee Assistance Programme