Hybrid Debt Controller | Arrears Recovery Pro

Firstport; Liss Forest; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries

Exclusive discounts

Job summary

FirstPort, the UK’s largest residential property manager, is seeking a Debt Controller for a hybrid role with 2 days in the New Milton office and 3 days remote. The role focuses on timely arrears chasing with a strong emphasis on customer service and cross-department communication.

You will report to the Debt Control Team Leader and work in a collaborative environment, handling multiple systems and aiming for continuous service improvement.

Qualifications

• Ability to work collaboratively with a team and take ownership of issues through to resolution.
• Passionate about improving levels of service and supporting change and continuous improvement.
• Fully IT literate and confident with MS Office, able to work across multiple systems.

Responsibilities

• Credit control in accordance with Debt Collection procedures for England & Wales properties.
• Respond to solicitor queries and provide requested documents to aid in arrears recovery.
• Recover Housing Association debt and Landlord/Developer voids.
• Collaborate with internal departments to answer customer queries and ensure settlement of debts.
• Ensure all customer communications are handled per service level agreements.
• Perform general administration tasks related to debt control and recording actions.

Skills

Team collaboration

Customer service

Tools

MS Office

Job description

FirstPort, the UK’s largest residential property manager, is seeking a Debt Controller for a hybrid role with 2 days in the New Milton office and 3 days remote. The role focuses on timely arrears chasing with a strong emphasis on customer service and cross-department communication.

You will report to the Debt Control Team Leader and work in a collaborative environment, handling multiple systems and aiming for continuous service improvement.