Hybrid Data Protection & Information Governance Lead

Citizens Advice; Greater London, Birmingham, Leeds, Cardiff; Hybrid; GBP 60,000 - 64,000; Full time

Job summary

Citizens Advice is recruiting a Data Protection Officer to lead our information governance strategy across the national charity. You will ensure full compliance with UK GDPR and the Data (Use and Access) Act 2025, and embed accountability for information handling in everyday practice.

You will lead a dedicated team, advise senior stakeholders, manage ICO relations, and champion Freedom of Information and Records Management, balancing legal integrity with our mission.

Qualifications

• Proven expertise in the UK GDPR and Data Protection Act 2018.
• Experience embedding data protection frameworks across large organisations.
• Ability to present complex information clearly to varied audiences.

Responsibilities

• Lead the national information governance strategy and ensure GDPR compliance.
• Provide expert guidance to senior stakeholders and manage ICO relationships.
• Champion FOI and Records Management excellence across the organisation.
• Lead and develop the data protection team and drive cultural change around data protection.

Skills

UK GDPR knowledge

Data protection leadership

Stakeholder management

Communication

Risk-based guidance

FOI understanding

Records management understanding

Education

UK GDPR qualification

Job description

Citizens Advice is recruiting a Data Protection Officer to lead our information governance strategy across the national charity. You will ensure full compliance with UK GDPR and the Data (Use and Access) Act 2025, and embed accountability for information handling in everyday practice.

You will lead a dedicated team, advise senior stakeholders, manage ICO relations, and champion Freedom of Information and Records Management, balancing legal integrity with our mission.