Hybrid D365 & Power Platform Support Consultant

Ceox; Guildford; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Ceox is seeking a D365 & Power Platform Support Consultant to join its Managed Service team, providing 2nd and 3rd line support for Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, and Azure integrations for UK Public Sector customers.

You’ll investigate complex issues, implement fixes, monitor platform health and help keep solutions secure, up to date and reliable. Hybrid work from Guildford.

Qualifications

• Hands-on experience developing and supporting Microsoft Power Platform solutions.
• Strong experience with Power Apps, Dataverse, Power Pages and Power Automate.
• C#/.NET, JavaScript/TypeScript, PCF and Dataverse Web API.
• Azure Functions, Logic Apps, Service Bus, API Management and Application Insights.
• SQL, Power BI and data troubleshooting.
• Proven troubleshooting experience across live production systems and integrations.
• Good understanding of Dataverse data models, security and business logic.
• Experience with solution-based ALM and controlled deployments.
• Strong customer and stakeholder communication skills.

Responsibilities

• Investigate and resolve 2nd and 3rd line incidents within agreed SLAs.
• Troubleshoot Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, integrations and Azure services.
• Identify root causes and implement permanent fixes for recurring issues.
• Build, test and deploy fixes and small enhancements.
• Use solution-based ALM, source control and controlled deployment processes.
• Monitor platform health, Microsoft release waves and potential technical risks.
• Work directly with customers and explain technical issues clearly.
• Maintain support documentation, runbooks and knowledge articles.
• Manage priorities across multiple customer environments.
• Support the transition of new solutions into Managed Service.

Skills

Power Platform

Power Apps

Dataverse

Power Automate

C#/NET

JavaScript/TypeScript

ALM & deployments

Customer communication

Tools

Dataverse Web API

PCF

Azure Functions

Logic Apps

Service Bus

API Management

Application Insights

SQL

Power BI

Job description

Ceox is seeking a D365 & Power Platform Support Consultant to join its Managed Service team, providing 2nd and 3rd line support for Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, and Azure integrations for UK Public Sector customers.

You’ll investigate complex issues, implement fixes, monitor platform health and help keep solutions secure, up to date and reliable. Hybrid work from Guildford.