D365 & Power Platform Support Consultant

Ceox Services Ltd; Guildford; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Ceox Services Ltd. is seeking a D365 & Power Platform Support Consultant to join our Managed Service team in Guildford.

You’ll provide hands-on 2nd and 3rd line IT support for Dynamics 365, Power Platform, and Azure integrations, resolving complex incidents and delivering fixes and enhancements. You will liaise with customers, balance low-code development with secure, maintainable solutions, and ensure platform reliability while adhering to ITIL-aligned SLAs.

Qualifications

• Hands-on experience developing and supporting Microsoft Power Platform solutions.
• Experience with Power Apps, Dataverse, Power Pages and Power Automate.
• Azure Functions, Logic Apps, Service Bus, API Management and Application Insights.
• SQL, Power BI and data troubleshooting.
• Proven troubleshooting across live production systems and integrations.
• Good understanding of Dataverse data models, security and business logic.
• Experience with solution-based ALM and controlled deployments.
• Strong customer and stakeholder communication skills.
• Professional Services, consultancy or multi-customer Managed Service experience.
• UK Public Sector experience.
• Copilot Studio and AI Builder.
• Experience working to SLAs within ITIL-aligned environments.
• Microsoft certifications such as PL-400, PL-200 or PL-900.

Responsibilities

• Investigate and resolve 2nd and 3rd line incidents within SLAs.
• Troubleshoot Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, integrations and Azure services.
• Identify root causes and implement permanent fixes for recurring issues.
• Build, test and deploy fixes and small enhancements.
• Use solution-based ALM and controlled deployment processes.
• Monitor platform health and release waves, manage risks.
• Communicate clearly with customers and stakeholders.
• Maintain support documentation and runbooks.
• Manage priorities across multiple customer environments.
• Support transition of new solutions into Managed Service.

Skills

Power Platform expertise

2nd/3rd line support

Incident resolution

Azure integrations

Dataverse

Power Apps

Power Automate

Power Pages

SQL data troubleshooting

ALM & controlled deployments

ITIL familiarity

UK Public Sector experience

Education

ITIL 4 Foundation

Microsoft certifications (PL-400, PL-200, PL-900)

Tools

Azure Functions

Logic Apps

Service Bus

API Management

Application Insights

SQL

Power BI

Job description

D365 & Power Platform Support Consultant

Permanent | Hybrid – Guildford | UK Public Sector

Overview

We’re looking for a D365 & Power Platform Support Consultant to join our Managed Service team, supporting business-critical Microsoft solutions for UK Public Sector customers.

This is a hands‑on 2nd and 3rd line technical support role, investigating and resolving complex issues across Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages and Azure integrations.

Alongside incident resolution, you’ll deliver fixes and small enhancements, monitor platform health and help customers keep their solutions reliable, secure and up to date.

Who We’re Looking For

Someone curious about Microsoft and AI technologies who takes ownership of their work and enjoys solving real‑world problems. You’ll be collaborative, customer‑focused and comfortable balancing rapid low‑code development with secure, maintainable solutions.

Key Responsibilities

• Investigate and resolve 2nd and 3rd line incidents within agreed SLAs.
• Troubleshoot Dynamics 365, Power Apps, Dataverse, Power Automate, Power Pages, integrations and Azure services.
• Identify root causes and implement permanent fixes for recurring issues.
• Build, test and deploy fixes and small enhancements.
• Use solution‑based ALM, source control and controlled deployment processes.
• Monitor platform health, Microsoft release waves and potential technical risks.
• Work directly with customers and explain technical issues clearly.
• Maintain support documentation, runbooks and knowledge articles.
• Manage priorities across multiple customer environments.
• Support the transition of new solutions into Managed Service.

Mandatory Requirements

• Hands‑on experience developing and supporting Microsoft Power Platform solutions.
• Strong experience with Power Apps, Dataverse, Power Pages and Power Automate.
• Azure Functions, Logic Apps, Service Bus, API Management and Application Insights.
• SQL, Power BI and data troubleshooting.
• Proven troubleshooting experience across live production systems and integrations.
• Good understanding of Dataverse data models, security and business logic.
• Experience with solution‑based ALM and controlled deployments.
• Strong customer and stakeholder communication skills.
• Professional Services, consultancy or multi‑customer Managed Service experience.
• UK Public Sector experience.
• Copilot Studio and AI Builder.
• Experience working to SLAs within an ITIL‑aligned support or Managed Service environment.
• ITIL 4 Foundation.
• Microsoft certifications such as PL-400, PL-200 or PL-900.

Soft Skills

• Natural and persistent problem‑solver.
• Calm and organised under pressure.
• Takes ownership through to resolution.
• Clear, customer‑focused communicator.
• Comfortable managing multiple priorities.
• Contract Type: Permanent – Full time
• Location: Hybrid – Guildford office
• Clearance: Active SC clearance or ability to obtain