Hybrid D365 CE Project Lead | Enterprise CRM Delivery

Harvey Nash; Birmingham; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Harvey Nash is seeking an experienced Project Manager for Microsoft Dynamics 365 Customer Engagement implementations in Birmingham. The role is contract-based (3 months+) with hybrid working and limited travel to client sites, reporting to the Talent Manager on governance, delivery and adoption.

You will lead end-to-end delivery, coordinate with business and technical teams, and manage budgets, risks, and stakeholder communications across multiple client engagements in a fast-paced consultancy

Qualifications

• Experience delivering ERP/CRM programs in a consultancy or systems integrator environment.
• Strong governance, financial control and risk management capabilities.
• Proven ability to run complex multi-stream projects in matrix organisations.

Responsibilities

• Lead end-to-end delivery of Microsoft Dynamics 365 CE implementation programmes.
• Manage projects using Agile/Scrum methodologies and Azure DevOps to track delivery.
• Manage project plans, timelines, risks, dependencies, RAID logs, and governance activities.
• Coordinate stakeholders across business and technical departments.
• Ensure effective financial management including forecasting, timesheet tracking, budgeting, and invoicing.
• Drive delivery through internal teams, third-party suppliers, and client stakeholders.
• Provide clear reporting and communication to senior leadership and programme governance boards.
• Support change management and user adoption activities.
• Manage multiple projects and workstreams concurrently, ensuring delivery remains on track across several client engagements.

Skills

Stakeholder management

Financial governance

Multi-stream leadership

Hybrid delivery environments

Dynamics 365 CE

Azure DevOps

PRINCE2 / PMP / Agile

Client engagement

Offshore/onshore delivery

Education

PRINCE2 / PMP / Agile or equivalent

Tools

Azure DevOps

Job description

Harvey Nash is seeking an experienced Project Manager for Microsoft Dynamics 365 Customer Engagement implementations in Birmingham. The role is contract-based (3 months+) with hybrid working and limited travel to client sites, reporting to the Talent Manager on governance, delivery and adoption.

You will lead end-to-end delivery, coordinate with business and technical teams, and manage budgets, risks, and stakeholder communications across multiple client engagements in a fast-paced consultancy