Hybrid Customer Support Specialist (Maps & Services)

Ordnance Survey; England; Híbrido; GBP 26.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid and flexible working options

OS Maps subscription

Pension contribution by OS

28 days annual leave + bank holidays

Volunteer leave and fundraising

Learning and development support

Wellbeing support

Descripción de la vacante

Ordnance Survey, based in the UK, is recruiting a Customer Service Advisor to handle customer enquiries across phone, email, webchat, social media and reviews. You will provide accurate information about OS products, support orders and returns, resolve issues, and build strong relationships with consumers, businesses and government customers.

The role emphasizes collaboration across teams to deliver excellent customer experiences, with a hybrid working pattern at our Southampton HQ and a focus

Formación

• Experience delivering excellent customer service in a customer-facing environment.
• Strong communication skills, both written and verbal.
• The ability to build rapport and adapt your approach to different customer groups.
• Experience resolving customer queries and problems in a professional and empathetic manner.
• Good organisational skills and attention to detail when managing customer interactions and transactions.
• Confidence using a range of systems, tools and communication channels.
• A positive, collaborative and customer-focused mindset.

Responsabilidades

• Responding to customer enquiries across multiple channels including phone, email, chat, social media and review platforms
• Providing accurate information about OS products, services and customer accounts
• Supporting customers with orders, returns, exchanges and product-related queries
• Investigating and resolving customer issues, escalating more complex matters where appropriate
• Building positive relationships with consumer, business, partner and public sector customers
• Gathering customer feedback and sharing insights to help improve products, services and processes
• Working collaboratively with colleagues across OS to deliver an excellent customer experience

Conocimientos

Business Systems

Call Center

Complaint Management

Customer Relationship Management (CRM)

Customer Service

External Customers

Marketing

Service Improvement

Descripción del empleo

Ordnance Survey, based in the UK, is recruiting a Customer Service Advisor to handle customer enquiries across phone, email, webchat, social media and reviews. You will provide accurate information about OS products, support orders and returns, resolve issues, and build strong relationships with consumers, businesses and government customers.

The role emphasizes collaboration across teams to deliver excellent customer experiences, with a hybrid working pattern at our Southampton HQ and a focus