Head of Services

慨正橡扯; Southampton; On-site; GBP 90,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Pension

Hybrid working

Learning & development

Wellbeing support

Job summary

Ordnance Survey is seeking a Head of Services to lead a portfolio of digital services across Government, Business and Consumer markets. The role combines Product, Technology, Data and Customer disciplines to deliver value today and position OS for future opportunities.

You will drive strategy, leadership and delivery in a hybrid setup with four in-office days at OS HQ in Southampton. A senior, commercially minded leader with strong stakeholder skills is required.

Qualifications

• Significant senior leadership experience in digital product/service portfolios.
• Ability to drive strategy and delivery across complex stakeholders.
• Strong market insight and customer-focused decision making.
• Proven track record of cross-functional collaboration and alignment.
• Experience in data-driven service delivery and scaling.

Responsibilities

• Define vision and strategy for OS’s digital services portfolio.
• Own a cohesive, prioritized portfolio roadmap across Government, Business and Consumer markets.
• Build strong partnerships across Product, Technology, Data and Customer teams.
• Lead multi-year strategic planning and ensure investments deliver value.
• Drive delivery pace in a cross-functional environment and remove blockers.
• Grow and develop a high-performing product team with commercial rigor.
• Foster continuous service improvement and data-driven insights for customer experiences.
• Engage senior stakeholders and influence strategic direction.
• Communicate strategy clearly to technical and non-technical audiences.

Skills

Strategic leadership

Digital product management

Portfolio management

Stakeholder management

Change leadership

Commercial acumen

Job description

Head of Services

Full Time | Salaryc£90k (depending on experience)

OS Headquarters Southampton |Hybrid working (4 days in office)

Who we are

We are Ordnance Survey, Great Britain’s national mapping service and a global leader in geospatial data and technology. For over 230 years, our data has helped governments, businesses and communities make better decisions about the world around them.

The Opportunity

We have an exciting opportunity for a Head of Services to join us in apivotal leadership role-at the heart of Ordnance Survey’s digital transformation. As Head of Services, reporting to the Chief Product Officer, you will define and lead the vision, productstrategyand delivery of a portfolio of digital services across our Government, Business and Consumer markets.

You willoperateat the intersection of Product, Technology, Data and Customer functions, ensuring a cohesive and aligned portfolio that delivers real value today while positioning OS to capitalise on future market opportunities. This is a unique opportunity to shape how OS delivers services at scale, influence strategic direction, and play a key role in driving growth across sectors.

You’llalso build andleveragestrong internal and external networks—including industry and government stakeholders—to ensure our servicesremainrelevant,competitiveand impactful.

WhatYou’llDo

• Define and lead the vision and strategy for OS’s digital services portfolio, using market insight, customerneedsand expert input to drive business outcomes.

• Own and shape a cohesive, prioritised portfolio roadmap for our services, aligning with Customer, Data and Technology strategies and capabilities.

• Develop andmaintainstrong, collaborative partnerships across Product, Technology, Data and Customer teams to deliver shared outcomes.

• Lead multi-year strategic planning across the portfolio, ensuring investments are aligned,prioritisedand deliver maximum value.

• Take accountability for portfolio performance, ensuring delivery against business success measures and acting as an escalation point to resolve challenges.

• Remove delivery barriers and drive pace across a complex, cross-functional environment.

• Build,leadand develop a high-performing product team, growing capability in digital product strategy, productmanagementand service delivery with deep commercial and economic rigor.

• Drive a culture of continuous service improvement, unlocking value through innovation, betterdataand enhanced customer experiences.

• Engage and influence senior stakeholders internally and externally, building credibility and insight to support long‑term growth.

• Communicate strategy and direction clearly to both technical and non-technical audiences, including senior leaders,partnersand policy stakeholders.

About You

You are a strategic and commercially minded leader with a strongtrack recordof managing complex digital product or service portfolios. You combine big-picture thinking with the ability to drive delivery and outcomes at pace.

You will bring:

Significant experiencein senior leadership roles within digital product,serviceor portfolio management environments, across at least two of B2B, B2G & B2C environments.

• Strong experience in analysing and understanding market needs – with a natural empathy for customers, their contexts and their challenges that leads to valuable strategic insight

• Proven ability to define and deliverdigitalservice portfolio strategies that drive measurable business value.

• Strong commercial acumen, with experience owning performance,prioritisationand investment decisions.

• Deep experience of working cross-functionally across Product, Technology, Data and Customer teams, creating alignment and momentum across multiple disciplines around a shared outcome.

• The ability to lead and influence at senior levels, building trusted relationships across internal and external stakeholders.

• Experience leading and developing high-performing teams, building capability and empowering others to succeed.

• A disciplined, outcome-focused approach, with the ability to make effective trade-offs in complex environments.

• An understanding of the issues and practices associated with data licensing.

As an OS Leader

Operating principally at the “Leading the Organisation” level in the OS Leadership Framework, you will lead through Engage, Grow and Deliver—creating the clarity, capability and environment that enable your people and teams to succeed, and:

• Engage – create clarity and alignment through a compelling narrative, build trustedrelationshipsand foster a connected, inclusive environment

• Grow – strengthen capability and ways of working, enabling sustainable performance and leading change across the system

• Deliver – drive strategic outcomes with clear accountability,paceand continuous improvement

OurPrinciples

At OS, how we work matters just as much as what we deliver. Throughout our hiring process we will assess competence assessing alignment in how you:

• Clear the path – Cut the noise, simplify and remove blockers so work can move at pace

• Seek the story – Listen fully, build understanding,fact‑checkassumptions and speak up

• Do what matters – Focus on value, make deliberate stop/start/continue decisions, and recognise the contribution of others

The Rewards

We want you to love what you do and feel supported to do your best work.

Our benefits include:

• Competitive salary and pension (OS contribute up to 12.07%)

• Performance‑relatedbonus (where applicable)

• 28 days annual leave plus bank holidays (increasing with service)

• Enhanced family leave, including paid partner leave

• Hybrid and flexible working options

• Learning and development support,coachingand mentoring

• Free subscription to OS Maps and access to wellbeing support

• Volunteering leave and matched fundraising

Location

We embrace a hybrid working model at OS, supporting flexibility and collaboration. This role is looking for in person presence a minimum of 4 days a week.

You’ll be based at our headquarters in Southampton, and weanticipateyou will spend an average of four days a week on‑site, working closely with colleagues to drive alignment and impact.

Security

OS conducts pre-employment checks for anyone made an offer of employment, including identity, right to work, employment history and criminal record checks (via Disclosure & Barring Services (DBS)).

Some of our roles may require additional security vetting. We will advise candidates during the recruitment process if additional vetting may be required for that specific role.

Closing date:

Friday 14 August 2026 @ 23:59pm

Inclusion

We are happy to consider any reasonable adjustments that people may need during the recruitment process, and you will be asked whether you require any during the application process.

Researchindicatesthat women, individuals with disabilities, LGBTQ+ community members, neurodiverse individuals, and people from ethnic minority backgrounds often hesitate to apply for jobs unless they meet every single qualification. At Ordnance Survey, we are dedicated to fostering a diverse, inclusive, and genuine workplace where everyone can thrive. Ifyou’reenthusiastic about this role but your experiencedoesn’t perfectly match every qualification in the job description, we encourage you to apply anyway. You might be the ideal candidate for this or other roles within Ordnance Survey.

Skills required for this role:

Business Strategies, Communication, Employee Relations, Influencing, Insight, Interpersonal Communication, Long Term Planning, Mentorship, People Management, Product Development, Stakeholder Management, Teamwork