Hybrid Customer Success & Support Specialist

HEALTHXCHANGE PHARMACY UK LIMITED; Reading; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension

Annual performance bonus

23 days holiday plus bank holidays

Staff discount

Staff social events

Access to Health Assured EAP

Job summary

Healthxchange Pharmacy UK Limited in Reading is seeking a dynamic Customer Services Advisor to deliver outstanding support across phone, email and live chat. You will help create exceptional customer experiences while contributing to the continued success of Healthxchange.

The role requires excellent communication, organisation and the ability to work to deadlines in a fast-paced environment; hybrid working with shifts 8am-5pm or 9am-6pm, and a salary up to £30,000 with a discretionary annual

Qualifications

• Experience in a Customer Support or Contact Centre environment.
• Strong organisational skills and ability to meet deadlines and deliver results under pressure.
• Excellent email writing skills and clear communication at all levels.

Responsibilities

• Act as a customer champion, delivering an excellent customer experience across channels.
• Own customer queries and provide full resolution with internal teams.
• Ensure orders are processed promptly and accurately per SOPs and compliance.
• Liaise with external suppliers to investigate and resolve delivery issues.
• Respond to customer emails, calls and live chats within agreed times.

Skills

Excellent communication

Customer service experience

Email writing

Organisation

Attention to detail

CRM systems

Salesforce desirable

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Healthxchange Pharmacy UK Limited in Reading is seeking a dynamic Customer Services Advisor to deliver outstanding support across phone, email and live chat. You will help create exceptional customer experiences while contributing to the continued success of Healthxchange.

The role requires excellent communication, organisation and the ability to work to deadlines in a fast-paced environment; hybrid working with shifts 8am-5pm or 9am-6pm, and a salary up to £30,000 with a discretionary annual