Hybrid Customer Service Specialist - Multi-Channel Support

Independent Vetcare Limited; West of England; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

5 weeks' annual leave

Hybrid working arrangements

Company pension (Employee 5% /Employer

Healthcare Cash Plan

Employee Assistance Programme

Staff discounts on products

Free parking

Dog-friendly workplace

Job summary

Pet Drugs Online in Keynsham, Bristol, England is seeking a Customer Service Advisor to support customers across phone, email, live chat and social media. This hybrid role requires at least 3 days per week on-site in Keynsham and offers a salary of 26,992.14 GBP per year.

You will assist customers with orders, registrations and product queries while maintaining accurate records. Join a dog-friendly, values-led culture focused on customer care, teamwork and continuous improvement.

Qualifications

• Experience working within a customer service or contact centre environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and time management abilities.
• Experience managing performance against KPIs.
• A results-driven approach with a commitment to quality service.
• The ability to adapt to changing priorities and customer needs.
• A supportive and collaborative approach to teamwork.
• Confident working independently while contributing positively to the wider team.

Responsibilities

• Handling inbound customer sales and service enquiries.
• Supporting customers via telephone, email, live chat and social media channels.
• Helping customers register online and process orders.
• Liaising with suppliers regarding collections, deliveries and product queries.
• Communicating order updates, delays and delivery information.
• Investigating and resolving customer complaints professionally and efficiently.
• Maintaining accurate customer records and documentation.

Skills

Customer service

Communication skills

Problem solving

Time management

KPIs

Teamwork

Job description

Pet Drugs Online in Keynsham, Bristol, England is seeking a Customer Service Advisor to support customers across phone, email, live chat and social media. This hybrid role requires at least 3 days per week on-site in Keynsham and offers a salary of 26,992.14 GBP per year.

You will assist customers with orders, registrations and product queries while maintaining accurate records. Join a dog-friendly, values-led culture focused on customer care, teamwork and continuous improvement.