Hybrid Customer Service Advisor | Multi-Channel Support

Independent Vetcare Limited; Bagstone; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working arrangements

5 weeks' annual leave

Company pension

Healthcare

Employee Assistance Programme

Staff discounts

Free parking

Dog-friendly office

Job summary

Pet Drugs Online is seeking a Customer Service Advisor to join our Keynsham team. This hybrid role involves assisting customers across phone, email, live chat and social media, helping them register online and place orders, and coordinating with suppliers on collections and deliveries.

You will join a supportive team with a focus on delivering excellent service, problem solving and timely responses. Benefits include progression opportunities, a dog-friendly office and a strong wellbeing culture.

Qualifications

• Experience in customer service or contact centre environments.
• Strong communication and interpersonal skills.
• Excellent problem-solving and time management abilities.
• Experience managing performance against KPIs.

Responsibilities

• Handle inbound customer sales and service enquiries.
• Support customers via telephone, email, live chat and social media.
• Help customers register online and process orders.
• Liaise with suppliers regarding collections, deliveries and product queries.
• Communicate order updates, delays and delivery information.
• Investigate and resolve customer complaints professionally and efficiently.

Skills

Customer service

Communication

Problem solving

Time management

KPIs

CRM software

Tools

CRM software

Job description

Pet Drugs Online is seeking a Customer Service Advisor to join our Keynsham team. This hybrid role involves assisting customers across phone, email, live chat and social media, helping them register online and place orders, and coordinating with suppliers on collections and deliveries.

You will join a supportive team with a focus on delivering excellent service, problem solving and timely responses. Benefits include progression opportunities, a dog-friendly office and a strong wellbeing culture.