Hybrid Customer Service Representative | Training & Bonus

hastingsdirect; Leicester; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Full training

Annual bonus

Hybrid working

Open plan office

Diverse environment

On-site restaurant

25 days holiday

Pension match

Job summary

Hastings Direct in Leicester is seeking a Customer Service Representative to join our team. You will be the first point of contact for customers, handling inbound calls and guiding them through product information and policy adjustments.

The role progresses to hybrid working after a 12-week training and offers a route to more advanced customer interactions across channels. The position requires excellent communication, strong attention to detail, flexibility, and the ability to navigate multiple

Qualifications

• Self-motivated individuals focused on customer outcomes.
• Excellent written and verbal communication skills.
• Accountable, thorough and detail-oriented.
• Flexible and resilient through change and improvement.
• Comfortable using multiple IT systems to achieve objectives.
• Ability to determine the best communication channel for customer needs.

Responsibilities

• Handle inbound calls as the first point of contact for customers.
• Assist customers with information about products and policies and with changes/additions.
• Engage with customers via digital channels as required after training.

Skills

Self-motivated

Effective communicator

Accountable

Flexible

IT systems savvy

CRM systems

Tools

CRM systems

Job description

Hastings Direct in Leicester is seeking a Customer Service Representative to join our team. You will be the first point of contact for customers, handling inbound calls and guiding them through product information and policy adjustments.

The role progresses to hybrid working after a 12-week training and offers a route to more advanced customer interactions across channels. The position requires excellent communication, strong attention to detail, flexibility, and the ability to navigate multiple