Hybrid Customer Service Advisor | Problem-Solver

Automobile Association; Tunbridge Wells; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Free breakdown membership

Employee discount scheme

AA product discounts

Inclusivity networks

Employee Assistance Programme

Pension scheme

Job summary

The Automobile Association in Tunbridge Wells is seeking a Customer Service Advisor on a hybrid basis. You’ll handle inbound calls, resolve queries and manage vehicle damage claims from start to finish while delivering outstanding service.

Working 37.5 hours across Monday to Friday between 8.30am and 5.30pm, you’ll use structured scripts, expand product knowledge, and stay composed during busy periods to ensure a first-class customer experience.

Qualifications

• You’ll handle inbound customer calls and resolve queries.
• You’ll manage vehicle damage claims from start to finish.
• You’ll gather information using structured scripts and apply judgement.
• You’ll stay focused and deliver a high-quality, consistent experience.

Responsibilities

• Handle inbound customer calls, resolving queries and managing vehicle damage claims from start to finish, while delivering outstanding customer service throughout.
• Day to day, you will:
• Gather key information using structured scripts and apply judgement to determine the best course of action
• Continuously build your knowledge of products and services to support a wide range of customer needs
• Use available tools and resources to deliver the best possible outcomes
• Stay focused and composed during busy periods, ensuring every customer receives a consistent, high-quality experience
• You’ll work in a fast-paced, supportive team that sets the standard for what customers expect from our iconic brand, always striving to deliver a first-class experience.

Job description

The Automobile Association in Tunbridge Wells is seeking a Customer Service Advisor on a hybrid basis. You’ll handle inbound calls, resolve queries and manage vehicle damage claims from start to finish while delivering outstanding service.

Working 37.5 hours across Monday to Friday between 8.30am and 5.30pm, you’ll use structured scripts, expand product knowledge, and stay composed during busy periods to ensure a first-class customer experience.