Hybrid Customer Service Advisor - Frontline & Digital Help

Gap Personnel; Yeovil; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading staffing agency is seeking a dedicated individual for a customer service role in Yeovil, UK. The successful candidate will deliver exceptional support to Somerset residents, handling inquiries across various council services. Key qualifications include outstanding customer service, strong communication, and confidence in IT. This temporary position requires a mix of in-office and remote work, making it suitable for those who are adaptable and keen to provide excellent service.

Qualifications

• Exceptional listening, empathy, and kindness essential.
• Ability to handle sensitive and emotive situations.
• Comfortable with learning new systems and using multiple technologies.

Responsibilities

• Deliver front-line support for residents via various channels.
• Handle high-volume enquiries with confidence.
• Guide customers through digital self-service options.
• Provide accurate advice across multiple council services.

Skills

Outstanding customer service skills

Excellent communication skills

Confidence and resilience

Strong IT skills

Positive, calm, and problem-solving mindset

Job description

A leading staffing agency is seeking a dedicated individual for a customer service role in Yeovil, UK. The successful candidate will deliver exceptional support to Somerset residents, handling inquiries across various council services. Key qualifications include outstanding customer service, strong communication, and confidence in IT. This temporary position requires a mix of in-office and remote work, making it suitable for those who are adaptable and keen to provide excellent service.