Hybrid Customer Experience Advisor - Insurance Support

Consortium; Motherwell; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Career development

Enhanced holidays

Maternity/Paternity packages

Social events

Buy/Sell holiday

Prayer room

Financial wellbeing support

Job summary

Policy Expert in Motherwell offers a hybrid role focused on delivering unforgettable customer experiences and resolving policy-related queries. The position supports customers across calls, live chat and emails, while also assisting sales by identifying opportunities and guiding customers to suitable products.

Join a diverse, supportive team with growth opportunities, flexible working after probation, and a commitment to wellbeing and inclusion.

Qualifications

• Experience handling inbound calls relating to insurance policies.
• Ability to upsell additional products when appropriate.
• Excellent communication across calls, chat and emails.
• Familiarity with FCA guidelines and insurance regulations.

Responsibilities

• Create unforgettable customer experiences and resolve policy inquiries.
• Support customers via calls, live chat and emails.
• Identify opportunities and guide customers to suitable products.
• Maintain accurate information and comply with regulatory standards.

Skills

Inbound calls

Customer service

Upselling

Communication

Job description

Policy Expert in Motherwell offers a hybrid role focused on delivering unforgettable customer experiences and resolving policy-related queries. The position supports customers across calls, live chat and emails, while also assisting sales by identifying opportunities and guiding customers to suitable products.

Join a diverse, supportive team with growth opportunities, flexible working after probation, and a commitment to wellbeing and inclusion.