Hybrid Inbound Insurance Sales Advisor

Policy Expert; Motherwell; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid work after probation

Career development

Enhanced holiday

Maternity and paternity packages

Social events

Buy and Sell Holiday

Prayer room

Financial wellbeing support

Job summary

Policy Expert in Motherwell is seeking a proactive Customer Support & Sales Advisor to help customers purchase insurance policies and provide excellent service.

You’ll respond via calls and chats, identify upsell opportunities, and work with FCA standards while aiming to meet targets in a high-energy, collaborative team.

This non-commission role starts at £25,000 with hybrid option after probation; you’ll develop professionally with career qualifications and a supportive workplace.

Qualifications

• Experience in customer service, sales, or account management.
• Strong communication and empathy.
• Flexible, can do attitude and willingness to adapt to customer needs.

Responsibilities

• Handle inbound calls from customers regarding quotes, renewals, and policy queries; upsell additional products.
• Use a consultative approach to retain, gain, or renew business.
• Engage with customers via multiple channels to enhance satisfaction and positive outcomes.

Skills

Customer service

Sales experience

Account management

Communication

Empathy

Problem solving

Objection handling

Attention to detail

Job description

Policy Expert in Motherwell is seeking a proactive Customer Support & Sales Advisor to help customers purchase insurance policies and provide excellent service.

You’ll respond via calls and chats, identify upsell opportunities, and work with FCA standards while aiming to meet targets in a high-energy, collaborative team.

This non-commission role starts at £25,000 with hybrid option after probation; you’ll develop professionally with career qualifications and a supportive workplace.