Hybrid Customer Correspondence Lead (Fixed-Term)

The Coal Authority; Mansfield; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

Mining Remediation Authority in Mansfield is seeking a Customer Correspondence Manager on a fixed-term contract to December 2027. You will lead handling of complex customer enquiries, complaints and stakeholder correspondence, untangling issues and delivering clear responses to build trust through excellent service.

You will work with colleagues across the organization to resolve issues, improve customer experience and help shape how we engage with the people and communities we serve.

Qualifications

• Proven ability to manage multiple customer inquiries and complaints with professionalism.
• Strong written communication to deliver clear responses.
• Experience coordinating with internal teams and external stakeholders.

Responsibilities

• Lead the handling of complex customer enquiries, complaints and stakeholder correspondence.
• Draft clear responses and build trust through excellent customer service.
• Collaborate across the organization to resolve issues and improve customer experience.

Skills

Customer service

Communication

Stakeholder management

Job description

Mining Remediation Authority in Mansfield is seeking a Customer Correspondence Manager on a fixed-term contract to December 2027. You will lead handling of complex customer enquiries, complaints and stakeholder correspondence, untangling issues and delivering clear responses to build trust through excellent service.

You will work with colleagues across the organization to resolve issues, improve customer experience and help shape how we engage with the people and communities we serve.