Hybrid Customer Care Specialist: Inbound & Upsell

Hampers.com; Abingdon; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Hampers.com is seeking a Customer Care Advisor to deliver exceptional support across phone, email, live chat and social media. You will handle orders, respond to queries, and upsell where appropriate, while maintaining brand standards and ensuring timely updates to customers.

The role features a hybrid work arrangement with in-office presence three days a week, supporting both customers and colleagues across channels. Strong communication and empathy are essential for success.

Qualifications

• Passionate and enthusiastic about providing excellent customer service.
• Previous experience in a customer services role.
• Good computing skills and knowledge of customer services tools.
• Excellent written and oral communication skills.
• Able to work under pressure and meet deadlines.
• Able to handle customer complaints with empathy.
• Flexible with the ability to manage workload and multitask.
• Adaptable to change and open to new ideas.
• Positive and approachable demeanor.
• Thrives in a team and contributes to the company culture.

Responsibilities

• Provide a high-quality service to hampers.com customers via inbound & outbound calls and processing tasks.
• Respond to inbound queries and make outbound calls with brand-consistent tone.
• Process orders via website or phone and upsell where appropriate.
• Interact with customers from consumer, Amazon, website, or corporate channels.
• Communicate with customers via phone, email, live chat and social media.
• Monitor tracking and delivery delays and provide up-to-date information.
• Investigate carrier claims to obtain the latest information.
• Take ownership of customer problems and resolve at first contact.
• Meet key targets while maintaining quality and productivity.
• Collaborate with the team to share facts and resolve inquiries.
• Contribute to a positive team environment and company culture.

Skills

Customer service

Computing skills

Communication skills

Work under pressure

Empathy

Time management

Adaptable

Positive attitude

Team player

Job description

Hampers.com is seeking a Customer Care Advisor to deliver exceptional support across phone, email, live chat and social media. You will handle orders, respond to queries, and upsell where appropriate, while maintaining brand standards and ensuring timely updates to customers.

The role features a hybrid work arrangement with in-office presence three days a week, supporting both customers and colleagues across channels. Strong communication and empathy are essential for success.