Customer Service Advisor

Air Products; Worcester; Híbrido; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working

Descripción de la vacante

Air Products is seeking a Customer Service Advisor to support the CryoEase supply chain. You will handle day-to-day customer and driver inquiries, maintain records, and coordinate delivery arrangements in a hybrid office/home setup.

The role requires strong customer service, problem-solving, and teamwork skills, with a shift pattern that includes weekends on a rota. You will be part of a global leader in industrial gases, contributing to reliable deliveries and excellent service.

Formación

• Strong commitment to delivering excellent customer service.
• Good communication and problem-solving abilities.
• Proficient with MS Office, especially Outlook and Excel.

Responsabilidades

• Respond professionally to customer and driver enquiries.
• Provide timely, accurate delivery updates and options.
• Maintain accurate customer records and shared inbox.
• Resolve issues with internal teams to ensure deliveries.
• Identify at-risk customers and escalate to retention or sales.
• Support a fast-paced, high-volume operational environment.
• Adapt responsibilities as business needs evolve.

Conocimientos

Customer service

Problem solving

Communication

Teamwork

Microsoft Office (Outlook, Excel)

Organisational skills

Educación

GCSEs in Maths, English and Science

Herramientas

Outlook

Excel

Descripción del empleo

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

As a Customer Service Advisor , you’ll play a key role in supporting the customer-facing element of the CryoEase supply chain. You’ll provide high quality, day to day operational support for customer and driver-related activities, helping to ensure consistent, successful deliveries and a high standard of customer service.

Through proactive communication, problem-solving and accurate administration, you’ll contribute to customer satisfaction, operational continuity and positive internal and external stakeholder relationships.

Key Responsibilities

• Respond professionally to a high volume and wide range of customer and driver related enquiries
• Identify practical solutions that balance customer expectations with business requirements
• Provide timely, accurate and proactive customer communications, including updates to delivery arrangements
• Maintain accurate customer records and manage the CryoEase shared mailbox within agreed timescales
• Identify customers at risk of leaving Air Products and escape appropriately to retention or commercial teams
• Work closely with internal teams to resolve operational issues and support successful deliveries
• Undertake other reasonable duties and adapt to changes in responsibilities or working arrangements in line with business needs.

What We Are Looking For

• A strong commitment to delivering excellent customer service, including confidence in handling challenging conversations
• A professional and approachable communicator with a courteous telephone manner
• A solution focused individual with strong problem-solving skills and sound judgement
• Someone who can work effectively in a fast-paced, high-volume operational environment
• Organised, accurate and able to manage multiple priorities
• A collaborative team player who adapts positively to change
• Comfortable using computer systems and standard Microsoft Office applications, including Outlook and Excel
• A good general standard of education, including Mathematics, English and Science at Grade C or above, or equivalent

Working Arrangements

• Hybrid Working: Following completion of training, you’ll transition to a hybrid working model, combining office based and home working.
• Shift Pattern: The team operates between 8:00am and 5:00pm. You’ll work 7.5 hour shifts within these hours, with start and finish times varying according to team coverage, annual leave and business needs. The role includes occasional Saturday working as part of a team rota, with a day off during the week in return.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.