Business Credit Specialist

Octopus Energy Group; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Octopus Energy Group in Leicester is seeking a Credit Specialist to support business customers in arrears. You will manage payment plans, respond to inquiries, and help optimise debt resolution processes while ensuring a high standard of customer service.

The role is hybrid with three days per week in the Leicester office, offering opportunities to influence debt strategy and collaborate with the Credit Team and Energy Specialists.

Qualifications

• A keen interest in credit control, finance, or accounting.
• Excellent communication skills, forward thinking and the ability to have difficult conversations with empathy.
• Be passionate about customers and always seek to provide a first-class service.
• A highly motivated self-starter with a strong desire to learn, contribute to problem-solving, and take ownership of daily tasks.
• Ability to work independently and as part of a team in a fast-paced environment.
• Forward-thinking, with a growth mindset and a good head for numbers!

Responsibilities

• Reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
• Answering inbound calls and responding to customer emails regarding debt, payment plans, and energy accounts.
• Providing outragesly good customer service to support Business customers in leaving our debt collection process.
• Resolve queries from internal and external partners, maintaining a flexible approach with commercial impact in mind.
• Support in managing warrant activities and ensure a resolution mindset toward disconnection where necessary.
• Assisting with credit reference agency data and financial insights to inform escalation and debt decisions.
• High attention to detail for tracing liable parties using specialised tools.
• Supporting the identification and resolution of account issues to improve the customer journey.
• Assist the team in identifying customer trends and development of repayment strategies.

Skills

Credit control

Finance

Accounting

Communication skills

Customer service

Problem solving

Self-starter

Job description

As a Credit Specialist in the Business Credit Operation teams you’ll use your expertise to support individuals and businesses who have fallen into arrears. Your primary goal will be to provide outrageously good end-to-end service, supporting customers in resolving their financial obligations, and helping to develop the processes for timely collection of outstanding balances.

Join our team and make a positive impact by helping individuals and businesses manage their financial responsibilities effectively.

This role is hybrid, with 3 days a week in the Leicester office

What you'll do:

• Reaching out to customers with overdue accounts to discuss and agree appropriate payment plans.
• Answering inbound calls, and responding to customer email inquiries regarding debt, payment plans, and their energy account.
• Providing outrageously good customer service to support our Business customers in leaving our debt collection process, discussing objections to their switch and credit referencing.
• Resolve queries from both internal and external third-party partners, maintaining a flexible approach which is conscious of commercial impact.
• Support in managing warrant activities and ensure we’re maintaining a resolution mindset throughout the process to disconnection where necessary
• Assisting the team in utilising credit reference agency data and financial insights to inform effective, risk‑aware escalation and debt resolution decisions.
• High attention to detail and accuracy for tracing down liable parties using highly specialised tools
• Supporting the identification and resolution of common account issues to improve the customer journey and reduce obstacles to them making payment.
• Assist the team in identifying customer trends and supporting the development and deployment of repayment strategies.
• Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long‑term solutions.
• Working closely with the wider Business operations team, to advise Energy Specialists on debt processes and the CreditTeam perspective.
• You will also have the opportunity to work with charities close to Octopus such as the YMCA to provide donations and account support.

What you’ll need:

• A keen interest in credit control, finance, or accounting, and a desire to build a career in this field.
• Excellent communication skills, forward thinking and the ability to have difficult conversations with empathy.
• Be passionate about customers and always seek to provide a first‑class service.
• A highly motivated self‑starter with a strong desire to learn, contribute to problem‑solving, and take ownership of daily tasks.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Forward‑thinking, with a growth mindset and a good head for numbers!

Why else you’ll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were recently named the UK’s top company to work for, and we ranked in the top ten in the Sunday Times Best Places to Work 2024. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

E£0 - E£0 a year

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.