Hybrid Content Operations Lead

IAG Loyalty; Crawley; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Office in Crawley

Job summary

IAG Loyalty in Crawley is seeking a Content Operations Manager to shape the end-to-end content delivery across our Holidays digital channels. You will design scalable processes, build the operational framework, and partner with Product, Engineering and Marketing to enable content to act as a strategic partner to the business.

This hybrid role requires two days per week in the Crawley office with flexibility to work remotely for the rest, and you will lead cross-functional projects, optimise CMS

Qualifications

• Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation.
• Ability to design or improve operational processes that enable teams to scale effectively.
• Strong understanding of CMS and DAM platforms.
• Experience managing projects in Agile environments using Jira or similar tools.
• Ability to improve workflows, governance and cross-functional collaboration.

Responsibilities

• Design and continuously improve end-to-end content production processes for scalable delivery.
• Build operational frameworks to improve planning, governance and collaboration across Content.
• Own and optimise CMS, DAM and related content technologies.
• Partner with Product, Engineering and Technology to evolve workflows and future platforms.
• Drive automation and AI-assisted workflows for smarter ways of working.
• Use data and KPIs to identify delivery, quality and efficiency improvements.
• Lead cross-functional projects and manage relationships with technology suppliers.
• Champion best practices in content operations, governance and workflow management.

Skills

Content Operations

Digital Operations

Content Management

Digital Delivery

Agile environments

Jira

CMS

DAM

Stakeholder management

Data-driven improvement

AI workflows

Tools

Jira

CMS

DAM

Job description

IAG Loyalty in Crawley is seeking a Content Operations Manager to shape the end-to-end content delivery across our Holidays digital channels. You will design scalable processes, build the operational framework, and partner with Product, Engineering and Marketing to enable content to act as a strategic partner to the business.

This hybrid role requires two days per week in the Crawley office with flexibility to work remotely for the rest, and you will lead cross-functional projects, optimise CMS