Content Operations Architect — Scale & Optimize Content

British Airways Holidays; Crawley; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Crawley office

Job summary

British Airways Holidays is seeking a Content Operations Manager to shape our content delivery across digital channels, delivering scalable processes and a high‑performing Content function. You’ll build the operational framework and optimise CMS/DAM systems to enable content to act as a strategic partner.

You'll partner with Product, Engineering and Marketing to evolve workflows, drive automation and use data to improve delivery and quality.

Qualifications

• Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer‑focused organisation.
• Experience designing or improving operational processes that enable teams to scale effectively.
• Strong understanding of enterprise Content Management Systems (CMS) and Digital Asset Management (DAM) platforms.
• Experience managing projects and coordinating work within Agile environments, using tools such as Jira or similar workflow and ticket management platforms.
• Experience improving operational workflows, documentation and governance across cross‑functional teams.
• Strong stakeholder management skills with the ability to influence Product, Engineering, Marketing and Commercial teams.
• Experience using operational data and reporting to identify opportunities for continuous improvement.
• A passion for simplifying complexity, improving ways of working and delivering operational excellence.
• An interest in emerging technologies, including AI, and how they can improve content operations.

Responsibilities

• Designing and continuously improving the end-to-end content production process to enable efficient, scalable delivery.
• Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function.
• Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies.
• Partnering with Product, Engineering and Technology teams to evolve content workflows and support future platform development.
• Driving continuous improvement through automation, AI‑assisted workflows and smarter ways of working.
• Using operational data and KPIs to identify opportunities to improve delivery, quality and efficiency.
• Leading cross‑functional projects that improve how stakeholders engage with the Content team.
• Managing relationships with technology suppliers and supporting wider digital transformation initiatives.
• Championing best practice in content operations, governance and workflow management.

Skills

Content Operations

Digital Operations

CMS

DAM

Agile / Jira

Tools

Jira

Job description

British Airways Holidays is seeking a Content Operations Manager to shape our content delivery across digital channels, delivering scalable processes and a high‑performing Content function. You’ll build the operational framework and optimise CMS/DAM systems to enable content to act as a strategic partner.

You'll partner with Product, Engineering and Marketing to evolve workflows, drive automation and use data to improve delivery and quality.