Content Operations Architect

British Airways Holidays Ltd; Crawley; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

British Airways Holidays Ltd, part of IAG Loyalty, is seeking a Content Operations Manager in the Holidays division, based at our Crawley office. You will shape content delivery across digital channels, build scalable processes and establish an operational framework to enable Content to act as a strategic partner.

You will collaborate with Product, Engineering, Marketing and Commercial teams to optimise CMS/DAM, drive automation and AI-assisted workflows, and use data to improve delivery,

Qualifications

• Experience in Content Operations or Digital Delivery within a digital, ecommerce or customer-focused organisation.
• Ability to design and improve scalable operational processes.
• Strong understanding of enterprise CMS and DAM platforms.
• Experience coordinating projects in Agile environments, using Jira or similar tools.
• Experience improving operational workflows, governance and cross-functional collaboration.
• Strong stakeholder management to influence Product, Engineering, Marketing and Commercial teams.
• Experience using operational data and reporting to drive continuous improvement.
• Interest in emerging technologies, including AI, and how they can improve content operations.

Responsibilities

• Design and continuously improve end-to-end content production processes for efficient, scalable delivery.
• Build frameworks to improve planning, governance and collaboration across Content teams.
• Own and optimise CMS, DAM platforms, and related content technologies.
• Partner with Product, Engineering and Technology to evolve content workflows across platforms.
• Drive automation and AI-assisted workflows to improve efficiency.
• Use data and KPIs to identify opportunities to improve delivery quality and speed.
• Lead cross-functional projects to enhance stakeholder engagement with Content.
• Manage relationships with tech suppliers and support broader digital transformation.

Skills

Content Operations

Operational Process Design

CMS & DAM

Agile / Jira

Governance & Documentation

Stakeholder Management

Data-driven Improvements

AI Awareness

Tools

Jira

Job description

British Airways Holidays Ltd, part of IAG Loyalty, is seeking a Content Operations Manager in the Holidays division, based at our Crawley office. You will shape content delivery across digital channels, build scalable processes and establish an operational framework to enable Content to act as a strategic partner.

You will collaborate with Product, Engineering, Marketing and Commercial teams to optimise CMS/DAM, drive automation and AI-assisted workflows, and use data to improve delivery,