Content Operations Manager: Scale & Automate

IAG Loyalty; Crawley; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

IAG Loyalty, within its Holidays division, is seeking a Content Operations Manager for the Crawley office. This role focuses on designing scalable content delivery processes and building an operational framework across CMS, DAM, and related platforms.

You will collaborate with Product, Engineering, Marketing and Commercial teams to drive transformation, optimize workflows, and champion operational excellence in a hybrid working model.

Qualifications

• Experience in Content Operations within a digital, ecommerce or customer-focused organisation.
• Ability to design or improve operational processes that enable teams to scale.
• Strong CMS and DAM knowledge.
• Experience managing projects in Agile environments, using Jira or similar tools.
• Experience improving workflows, documentation and governance across cross-functional teams.
• Strong stakeholder management to influence Product, Engineering, Marketing and Commercial teams.

Responsibilities

• Designing and continuously improving the end-to-end content production process for scalable delivery.
• Build operational frameworks to improve planning, governance and collaboration.
• Own and optimise CMS, DAM and related content technologies.
• Partner with Product, Engineering and Technology to evolve content workflows.
• Drive automation and AI-assisted workflows to boost efficiency.
• Use operational data and KPIs to spot delivery improvements.
• Lead cross-functional projects enhancing stakeholder engagement with Content.
• Manage relationships with technology suppliers and support digital transformation.

Skills

Content Operations

Digital Operations

CMS

DAM

Agile

Stakeholder Mgmt

Automation & AI

Operations data

Tools

Jira

Job description

IAG Loyalty, within its Holidays division, is seeking a Content Operations Manager for the Crawley office. This role focuses on designing scalable content delivery processes and building an operational framework across CMS, DAM, and related platforms.

You will collaborate with Product, Engineering, Marketing and Commercial teams to drive transformation, optimize workflows, and champion operational excellence in a hybrid working model.