Hybrid Complaints & Governance Manager

School Improvement Liverpool Ltd; Runcorn; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

Chester Diocesan Academies Trust (CDAT) is seeking to appoint a Complaints Manager to join our central team. This new role will lead day-to-day management of complaints, ensuring they are handled fairly and professionally. The postholder will advise Headteachers and Trust colleagues, manage complex complaints, and support early resolution.

Hybrid role with some home working and occasional travel to Trust schools. Start date 4 January 2027; closing date 9 November 2026.

Qualifications

• analyse complex issues, apply policy and guidance, communicate clearly and exercise sound judgement.
• We are looking for someone who is highly organised, calm and resilient, with excellent communication skills and the confidence to deal professionally with sensitive or challenging situations.
• You will also need to build effective working relationships, use initiative and follow issues through to resolution.

Responsibilities

• Lead day-to-day management of complaints and ensure fair, consistent handling in line with Trust policy.
• Provide advice and practical support to Headteachers and Trust colleagues.
• Manage complex and formal complaints and undertake investigations when required, supporting early and effective resolution.

Job description

Chester Diocesan Academies Trust (CDAT) is seeking to appoint a Complaints Manager to join our central team. This new role will lead day-to-day management of complaints, ensuring they are handled fairly and professionally. The postholder will advise Headteachers and Trust colleagues, manage complex complaints, and support early resolution.

Hybrid role with some home working and occasional travel to Trust schools. Start date 4 January 2027; closing date 9 November 2026.