Complaints & Information Governance Lead (Hybrid)

Chester Diocesan Academies Trust; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Chester Diocesan Academies Trust seeks an experienced complaints and information governance professional to join its central team. You will manage complex and formal complaints, carry out investigations, and advise headteachers and central colleagues on fair resolution in line with policy and statutory guidance.

The role acts as the operational link with the external Data Protection Officer, handles Subject Access and Freedom of Information requests for schools, and works in a hybrid pattern

Qualifications

• Analysing complex issues
• Applying policy and statutory guidance
• Excellent communication skills
• Sound judgement
• Highly organised
• Building effective working relationships

Responsibilities

• Manage complex and formal complaints
• Carry out investigations where required
• Provide advice and practical support to Headteachers and Trust colleagues
• Support early and effective resolution of complaints
• Ensure complaints progressing through formal stages are managed robustly, in line with Trust policy and statutory guidance
• Act as the operational link with the external Data Protection Officer
• Support schools and central colleagues with Subject Access Requests
• Support Freedom of Information requests and related information governance matters

Skills

Analysing complex issues

Policy & statutory guidance

Excellent communication

Sound judgement

Highly organised

Relationship building

Job description

Chester Diocesan Academies Trust seeks an experienced complaints and information governance professional to join its central team. You will manage complex and formal complaints, carry out investigations, and advise headteachers and central colleagues on fair resolution in line with policy and statutory guidance.

The role acts as the operational link with the external Data Protection Officer, handles Subject Access and Freedom of Information requests for schools, and works in a hybrid pattern