Complaints & Information Governance Lead (Hybrid)

Chester Diocesan Academies Trust; Runcorn; Hybrid; GBP 45.000 - 60.000; Vollzeit

Zusammenfassung

Chester Diocesan Academies Trust (CDAT) is seeking a Complaints Manager to lead day-to-day management of complaints and ensure fair, consistent handling within the central team. The role provides advice to Headteachers and colleagues, manages complex complaints and supports investigations as needed.

The post holder will also link with the external Data Protection Officer on information governance matters such as Subject Access Requests and FOI, with occasional travel to Trust schools.

Qualifikationen

• Analytical thinker with ability to apply policy and guidance (e.g., arranging complex information into clear actions).
• Strong communication skills and calm, resilient approach to sensitive situations.

Aufgaben

• Lead the day-to-day management of complaints, ensuring fair, consistent handling.
• Advise Headteachers and Trust colleagues; manage complex/formal complaints and investigations.

Jobbeschreibung

Chester Diocesan Academies Trust (CDAT) is seeking a Complaints Manager to lead day-to-day management of complaints and ensure fair, consistent handling within the central team. The role provides advice to Headteachers and colleagues, manages complex complaints and supports investigations as needed.

The post holder will also link with the external Data Protection Officer on information governance matters such as Subject Access Requests and FOI, with occasional travel to Trust schools.