Hybrid Commercial Insurance Account Handler

Howden Group; Rishton; Sur place; GBP 28 000 - 50 000; Plein temps

Avantages offerts par ce poste

22 days holiday (plus bank holidays)

Life Assurance up to 4x salary

Income protection

Contributory pension scheme 4%/5%

Healthcare Cashplan

Gym discounts

Salary sacrifice schemes

Discounted personal health policies

Résumé du poste

Howden Group is seeking a Commercial Account Handler to join our Consumer & Local Commercial team in the UK. You will build and maintain relationships with existing clients, review insurance needs, and proactively attract new business while delivering exceptional service to support retention targets.

You will manage client records in Acturis, prepare accurate documentation, and coordinate renewal strategies across our insurer panel.

Qualifications

• Proven ability to self-generate business
• Strong relationship-building skills focused on retention
• Excellent communication and negotiation abilities
• Proficiency in using Computers
• Detail-oriented with accuracy in documentation
• Ability to work collaboratively within a team
• Strategic thinking with renewal strategies and retention targets
• Commitment to ongoing professional development and regulatory compliance

Responsabilités

• Develop and execute ways to self-generate new business and maximise opportunities within insurer panel.
• Maintain meticulous records of client interactions, correspondence, and documentation on Acturis, utilising the diary system effectively.
• Produce accurate and professional documentation consistently, adhering to Howden standards.
• Process adjustments promptly, ensuring notification to insurers, issuing revised documentation, and managing additional or return premium collection and refund.
• Actively cross-sell products from other Divisions, enhancing client value and deepening business relationships by collaborating with other branches and Group Resources as necessary to provide comprehensive service.
• Establish and manage a tailored renewal strategy for each client, aligning with the division's procedures and goals to optimise renewal success.
• Ensure clients are correctly and adequately insured, providing expert advice to address all insurance exposures.
• Support the Division in achieving targets through proactive client engagement
• Maintain professional competence by adhering to Howden Training and Competence procedures.
• Seek and respond to client feedback, continuously improving service quality.
• Conduct market exercises to secure the most appropriate cover for the clients needs and at competitive terms.
• Present renewal terms to clients with clarity and precision, ensuring contract certainty.
• Guarantee premium collection prior to cover commencement, following Howden procedures.

Connaissances

Self-generation

Relationship building

Communication

Negotiation

Computers

Detail-oriented

Teamwork

Renewal strategy

Regulatory compliance

Outils

Acturis

Description du poste

Howden Group is seeking a Commercial Account Handler to join our Consumer & Local Commercial team in the UK. You will build and maintain relationships with existing clients, review insurance needs, and proactively attract new business while delivering exceptional service to support retention targets.

You will manage client records in Acturis, prepare accurate documentation, and coordinate renewal strategies across our insurer panel.