Hybrid Collections & Recoveries Advisor

Arkle Finance; Wellingborough; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Arkle Finance in Wellingborough is seeking a Collections and Recoveries Advisor to manage an arrears portfolio and drive fair outcomes. This hybrid role requires you to own cases, assess circumstances, and propose practical repayment plans.

You will support vulnerable customers within a regulated lending environment and may benefit from experience with hire purchase or finance leases; DIPAF or MICM qualifications are a plus.

Qualifications

• Experience in asset finance or instalment credit collections.
• Ability to assess affordability and negotiate repayment arrangements.
• Experience supporting vulnerable customers within a regulated lending environment.
• Experience in hire purchase or finance lease agreements (nice to have).
• DIPAF or MICM qualification (nice to have).

Responsibilities

• Manage your own portfolio of arrears cases through to resolution.
• Understand customers’ circumstances and agree fair, practical repayment solutions.
• Support customers experiencing vulnerability and ensure they’re treated fairly.
• Keep cases moving through clear communication, accurate records and effective follow-up.

Skills

Collections experience

Affordability assessment

Negotiation

Vulnerability support

Job description

Arkle Finance in Wellingborough is seeking a Collections and Recoveries Advisor to manage an arrears portfolio and drive fair outcomes. This hybrid role requires you to own cases, assess circumstances, and propose practical repayment plans.

You will support vulnerable customers within a regulated lending environment and may benefit from experience with hire purchase or finance leases; DIPAF or MICM qualifications are a plus.