Hybrid Collections & Recoveries Advisor (Asset Finance)

Arkle Finance Limited; Wellingborough; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Arkle Finance Limited is seeking a Collections and Recoveries Advisor in Wellingborough. This hybrid role requires three days onsite per week, with two days flexible.

You will manage arrears cases, assess affordability, and work to find fair repayment solutions while supporting vulnerable customers. You will operate within a regulated lending environment, handling portfolios and ensuring accurate records, proactive follow-up, and fair treatment of customers.

Qualifications

• Previous collections or recoveries experience in asset finance, instalment credit or motor finance is essential.
• Able to assess affordability, negotiate repayment arrangements and support vulnerable customers in a regulated lending environment.
• DIPAF or MICM qualification is a plus.

Responsibilities

• Manage your own portfolio of arrears cases through to resolution.
• Understand customers’ circumstances and agree fair, practical repayment solutions.
• Support customers experiencing vulnerability and ensure they’re treated fairly.
• Keep cases moving through clear communication, accurate records and effective follow-up.

Skills

Collections experience

Arrears management

Vulnerable customers support

Job description

Arkle Finance Limited is seeking a Collections and Recoveries Advisor in Wellingborough. This hybrid role requires three days onsite per week, with two days flexible.

You will manage arrears cases, assess affordability, and work to find fair repayment solutions while supporting vulnerable customers. You will operate within a regulated lending environment, handling portfolios and ensuring accurate records, proactive follow-up, and fair treatment of customers.