Collections and Recoveries Advisor

Arkle Finance; Wellingborough; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Arkle Finance in Wellingborough is seeking a Collections and Recoveries Advisor to manage an arrears portfolio and drive fair outcomes. This hybrid role requires you to own cases, assess circumstances, and propose practical repayment plans.

You will support vulnerable customers within a regulated lending environment and may benefit from experience with hire purchase or finance leases; DIPAF or MICM qualifications are a plus.

Qualifications

• Experience in asset finance or instalment credit collections.
• Ability to assess affordability and negotiate repayment arrangements.
• Experience supporting vulnerable customers within a regulated lending environment.
• Experience in hire purchase or finance lease agreements (nice to have).
• DIPAF or MICM qualification (nice to have).

Responsibilities

• Manage your own portfolio of arrears cases through to resolution.
• Understand customers’ circumstances and agree fair, practical repayment solutions.
• Support customers experiencing vulnerability and ensure they’re treated fairly.
• Keep cases moving through clear communication, accurate records and effective follow-up.

Skills

Collections experience

Affordability assessment

Negotiation

Vulnerability support

Job description

Collections and Recoveries Advisor | Wellingborough (Hybrid, 3 days per week onsite)

Collections is about more than recovering money. Done well, it’s about understanding people and finding the right way forward.

That’s the approach we take at Arkle Finance. We believe in finance that puts people first, and we trust our people to make good decisions for our customers and our business.

Join us and you’ll become part of a growing asset finance business where your experience will be valued. You’ll own your cases, have the freedom to use your judgement and be encouraged to share ideas as we invest in our systems, develop our teams and continue to grow.

What you’ll be doing

You’ll manage your own portfolio of customers who have fallen behind or are at risk of doing so, taking the time to understand each situation and find the right way forward. Day to day, you’ll:

• Manage your own portfolio of arrears cases through to resolution
• Understand customers’ circumstances and agree fair, practical repayment solutions
• Support customers experiencing vulnerability and ensure they’re treated fairly
• Keep cases moving through clear communication, accurate records and effective follow-up

What you’ll bring

Previous collections or recoveries experience in asset finance, instalment credit or motor finance is essential. You’ll be confident managing your own arrears portfolio, assessing affordability, negotiating repayment arrangements and supporting vulnerable customers within a regulated lending environment.

It would be great if you also have:

• Experience of hire purchase or finance lease agreements
• Later-stage arrears or recoveries experience
• DIPAF or MICM qualification

Our commitment to inclusion

At Arkle Finance, as part of the Weatherbys Banking Group, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities.

As a proudDisability Confident Committedemployer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.