Hybrid Cloud Security Support Engineer

Upwind Security, Inc.; Belfast; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Upwind Security, Inc. in Belfast is seeking a Technical Support Engineer to lead in troubleshooting technical issues and ensuring customer satisfaction. You will document solutions, provide strategic support, and build relationships with customers.

The role requires cloud expertise, excellent communication skills, and offers a hybrid working model with part-time remote work. Ideal for those looking to make a significant impact at a leading cloud security company.

Qualifications

• Proven experience as a Technical Support Engineer or similar role.
• Strong understanding of cloud security concepts.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide accurate and timely support to troubleshoot customer issues.
• Diagnose technical problems and escalate when needed.
• Create and update support documentation and log interactions.
• Educate customers on product features.

Skills

Cloud expertise

Troubleshooting complex technical issues

Customer relationship management

Documentation skills

Job description

Upwind Security, Inc. in Belfast is seeking a Technical Support Engineer to lead in troubleshooting technical issues and ensuring customer satisfaction. You will document solutions, provide strategic support, and build relationships with customers.

The role requires cloud expertise, excellent communication skills, and offers a hybrid working model with part-time remote work. Ideal for those looking to make a significant impact at a leading cloud security company.