Cloud Security Support Engineer - Hybrid (Remote/Onsite)

Upwind Security; Belfast; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading cloud security firm in Belfast is seeking a Technical Support Engineer to troubleshoot complex issues and ensure customer satisfaction. The role involves providing support via various channels, diagnosing technical problems, and documenting solutions. Ideal candidates will have 1–3 years of experience in similar roles, proficiency in MySQL, and experience with cloud technologies, Kubernetes, and analytical tools. This position offers a hybrid working model with three days a week in the office.

Qualifications

• 1–3 years of experience in Technical Support or similar roles.
• Fluency in English (both written and spoken).
• Experience with cloud environments and cybersecurity.

Responsibilities

• Provide support via Slack, chat, or email to troubleshoot customer issues.
• Diagnose technical problems and escalate complex issues as needed.
• Educate customers on product features and maintain a professional tone.
• Create and update support documentation while logging interactions.
• Enhance skills through ongoing training for technical excellence.

Skills

Technical troubleshooting

Customer relationship management

MySQL

Cloud technologies

Containerization (Docker)

Linux

Kubernetes

Analyzing tools experience

Education

Bachelor's degree in Engineering/Cyber Security or equivalent

Tools

OpenSearch

Grafana

Job description

A leading cloud security firm in Belfast is seeking a Technical Support Engineer to troubleshoot complex issues and ensure customer satisfaction. The role involves providing support via various channels, diagnosing technical problems, and documenting solutions. Ideal candidates will have 1–3 years of experience in similar roles, proficiency in MySQL, and experience with cloud technologies, Kubernetes, and analytical tools. This position offers a hybrid working model with three days a week in the office.