Client Services Associate

Vanguard; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Vanguard is seeking a Client Services Associate in Manchester to join a hybrid team (3 days in the office Tue-Thu). You will handle and resolve client requests with empathy and clear communication, while working with internal partners to deliver tailored financial solutions.

The role focuses on accurate record-keeping, regulatory compliance, and continuous process improvements. We welcome applicants who are customer-focused and eager to learn about financial products in a collaborative

Qualifications

• Customer service experience, ideally within a call centre or client services environment.
• Administration and complaint handling experience.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Proactive, collaborative, and customer-focused mindset.
• Interest in learning about financial products and services.
• Commitment to continuous improvement and service excellence.

Responsibilities

• Handle and resolve client requests efficiently and empathetically.
• Communicate clearly with clients and internal partners.
• Collaborate across departments to develop tailored solutions.
• Maintain accurate records and ensure compliance with regulatory standards.
• Contribute to process improvements and special projects.

Skills

Customer service

Administration

Communication

MS Office

Team player

Interest in finance

Continuous improvement

Job description

Client Services Associate
Location: Manchester
Role Type: Permanent
Work Setup: Hybrid - 3 days in the office (Tuesday to Thursday)

Who We Are

Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.

What You'll Do

• Handle and resolve client requests efficiently and empathetically
• Communicate clearly with clients and internal partners
• Collaborate across departments to develop tailored solutions
• Maintain accurate records and ensure compliance with regulatory standards
• Contribute to process improvements and special projects

What You Bring

• Proven customer service experience, ideally within a call centre or client services environment.
• Experience in administration and complaint handling
• Strong verbal and written communication skills
• Proficiency in Microsoft Office applications
• Proactive, collaborative, and customer-focused mindset
• Interest in learning about financial products and services
• Commitment to continuous improvement and service excellence

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at [e-mail] to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.