Hybrid Client Engagement & Delivery Lead - Exec Ed

Saïd Business School, University of Oxford; Oxford; Hybrid; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Generous holiday allowance 38 days

Oxford staff pension

Discounted bus travel

Subsidised onsite catering

Plus many other University benefits

Job summary

Saïd Business School, University of Oxford, invites applications for a Client Engagement and Delivery Manager. You will manage a portfolio of Executive Education clients and own the end-to-end delivery of their learning programmes, from planning to evaluation, across Oxford, client sites, online or blended formats.

Working with Programme Managers, Faculty and colleagues, you will oversee learning design, budgets, contracts and delivery logistics, ensuring high-quality programmes and strong

Responsibilities

• Client and portfolio management: Take end-to-end operational ownership of a portfolio of complex client engagements, building trusted relationships and ensuring client objectives and requirements are understood and delivered.
• Project and programme delivery: Lead multiple concurrent Executive Education programmes from planning and design through to delivery, managing project plans, timelines, documentation, stakeholders and the participant journey.
• Team leadership and collaboration: Lead multidisciplinary programme teams in a matrix environment, providing direction and support to Programme Managers and Coordinators and working closely with Faculty, Associate Fellows and colleagues across the School.
• Financial and contractual management: Manage programme budgets of up to £3m+ per annum, including forecasting, monitoring and approving expenditure, financial reconciliation and ensuring appropriate contractual and financial processes are followed.
• Delivery and service excellence: Oversee programme logistics and delivery across Oxford, client and other external locations, maintaining high standards across communications, materials, venues and the overall client and participant experience.
• Client retention and continuous improvement: Monitor client and participant feedback and service performance, identify opportunities to improve delivery, and work with Sales and Customer Relations to strengthen client relationships, support retention and identify opportunities for further growth.

Job description

Saïd Business School, University of Oxford, invites applications for a Client Engagement and Delivery Manager. You will manage a portfolio of Executive Education clients and own the end-to-end delivery of their learning programmes, from planning to evaluation, across Oxford, client sites, online or blended formats.

Working with Programme Managers, Faculty and colleagues, you will oversee learning design, budgets, contracts and delivery logistics, ensuring high-quality programmes and strong