Client Engagement and Delivery Manager

Saïd Business School, University of Oxford; Oxford; Hybrid; GBP 39,000 - 48,000; Full time

Benefits offered by this job

Generous holiday allowance 38 days

Oxford staff pension

Discounted bus travel

Subsidised onsite catering

Plus many other University benefits

Job summary

Saïd Business School, University of Oxford, invites applications for a Client Engagement and Delivery Manager. You will manage a portfolio of Executive Education clients and own the end-to-end delivery of their learning programmes, from planning to evaluation, across Oxford, client sites, online or blended formats.

Working with Programme Managers, Faculty and colleagues, you will oversee learning design, budgets, contracts and delivery logistics, ensuring high-quality programmes and strong

Responsibilities

• Client and portfolio management: Take end-to-end operational ownership of a portfolio of complex client engagements, building trusted relationships and ensuring client objectives and requirements are understood and delivered.
• Project and programme delivery: Lead multiple concurrent Executive Education programmes from planning and design through to delivery, managing project plans, timelines, documentation, stakeholders and the participant journey.
• Team leadership and collaboration: Lead multidisciplinary programme teams in a matrix environment, providing direction and support to Programme Managers and Coordinators and working closely with Faculty, Associate Fellows and colleagues across the School.
• Financial and contractual management: Manage programme budgets of up to £3m+ per annum, including forecasting, monitoring and approving expenditure, financial reconciliation and ensuring appropriate contractual and financial processes are followed.
• Delivery and service excellence: Oversee programme logistics and delivery across Oxford, client and other external locations, maintaining high standards across communications, materials, venues and the overall client and participant experience.
• Client retention and continuous improvement: Monitor client and participant feedback and service performance, identify opportunities to improve delivery, and work with Sales and Customer Relations to strengthen client relationships, support retention and identify opportunities for further growth.

Job description

Client Engagement and Delivery Manager (Two Roles)

Location: Global Leadership Centre and Park End Street, Oxford. Hybrid (two days per week onsite),

Grade 7: £39,424 - £47,779 per annum including the Oxford University weighting of £1,730 per annum

Fixed Term Contract: full time (37.5 hours per week) (one position for 12 months, to provide maternity cover and one position for 18 months)

As Client Engagement and Delivery Manager, you will manage a portfolio of Executive Education clients and take ownership of the end-to-end delivery of their learning programmes. You will build strong, trusted client relationships and lead multidisciplinary programme teams to deliver an exceptional experience, whether programmes are delivered in Oxford, at client locations, online or through a blended format.

Working collaboratively with Programme Managers and Coordinators, Faculty, Associate Fellows, Programme Directors and colleagues across the School, you will oversee programme planning, learning design and development, stakeholder engagement, budgets, contracts and delivery logistics. You will ensure programmes are delivered smoothly, to a consistently high standard and in line with client expectations and agreed objectives.

You will also play an important role in strengthening long-term client relationships, using feedback and evaluation to continually improve the client and participant experience, support client retention and identify opportunities for further engagement. This is an opportunity to contribute directly to the continued growth and success of Executive Education at Saïd Business School.

Key responsibilities

• Client and portfolio management: Take end-to-end operational ownership of a portfolio of complex client engagements, building trusted relationships and ensuring client objectives and requirements are understood and delivered.


• Project and programme delivery: Lead multiple concurrent Executive Education programmes from planning and design through to delivery, managing project plans, timelines, documentation, stakeholders and the participant journey.


• Team leadership and collaboration: Lead multidisciplinary programme teams in a matrix environment, providing direction and support to Programme Managers and Coordinators and working closely with Faculty, Associate Fellows and colleagues across the School.


• Financial and contractual management: Manage programme budgets of up to £3m+ per annum, including forecasting, monitoring and approving expenditure, financial reconciliation and ensuring appropriate contractual and financial processes are followed.


• Delivery and service excellence: Oversee programme logistics and delivery across Oxford, client and other external locations, maintaining high standards across communications, materials, venues and the overall client and participant experience.


• Client retention and continuous improvement: Monitor client and participant feedback and service performance, identify opportunities to improve delivery, and work with Sales and Customer Relations to strengthen client relationships, support retention and identify opportunities for further growth.

Undertake other duties as appropriate to the grade and as required eg by line manager.

Further information is available in the job description.

You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK. For more information please visit: https://www.ox.ac.uk/about/jobs/explore-our-careers/applications-process/pre-employment-screening.

Further information on this role can be found in the job description.

At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity and nurture inclusion across everything we do.

We offer very generous benefits, some of which are:

• Generous holiday allowance of 38 days including bank holidays


• Membership of the Oxford staff pension scheme


• Discounted bus travel


• Subsidised onsite catering


• Plus, many other University benefits

The closing date for applications is Friday 4 September 2026 at 12.00 noon.. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.