Hybrid Client Activation & Onboarding Specialist

European SaaS Benchmark; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid remote policy – 3 days office / 2 days home-office

30 days annual leave

1 month paid sabbatical after 3 years

Stock options

Private health insurance

Cycle to work scheme

Season ticket loan

Pension contribution of 5% through Aviva

Dog‑friendly office in London

Free books on career‑relevant topics

Job summary

European SaaS Benchmark is seeking a Client Activation Specialist to ensure the seamless operational launch of new client accounts. In this role, you will work closely with clients during the acquisition pilots phase, managing their onboarding and ensuring their experience with Malt is smooth.

The ideal candidate has 3–5 years of relevant experience and is proficient in CRM tools, with excellent communication skills in both French and English. Benefits include a hybrid remote policy, paid sabbatical, and private health insurance.

Qualifications

• 3–5 years of experience in Customer Experience Management, Operations, or Account Management.
• Comfortable in a product‑driven marketplace environment.
• Excellent communication skills and conflict resolution techniques.

Responsibilities

• Support client operations during acquisition pilots.
• Conduct product demos for clients.
• Manage initial company setup for clients.

Skills

Customer Experience Management

Operations Management

Stakeholder Management

Conflict Resolution

Communication Skills

Process Optimisation

CRM Tools Proficiency

Bilingual (French and English)

Job description

European SaaS Benchmark is seeking a Client Activation Specialist to ensure the seamless operational launch of new client accounts. In this role, you will work closely with clients during the acquisition pilots phase, managing their onboarding and ensuring their experience with Malt is smooth.

The ideal candidate has 3–5 years of relevant experience and is proficient in CRM tools, with excellent communication skills in both French and English. Benefits include a hybrid remote policy, paid sabbatical, and private health insurance.