Hybrid Claims Business Analyst - Product & Process

Tokio Marine HCC; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Employee benefits

Job summary

Tokio Marine HCC is seeking an experienced Claims Business Analyst to join the Claims Performance team in London. You will bridge business and delivery, documenting, validating and prioritising requirements to support agile product development across claims processes and systems.

You will facilitate workshops, define user stories, acceptance criteria and data considerations, collaborating with Product, Technology and Change teams to optimise operational efficiency and customer outcomes.

Qualifications

• Experience eliciting, analysing and validating business requirements.
• Experience creating epics, features and user stories with acceptance criteria.
• Strong process-mapping skills and ability to document at appropriate detail.

Responsibilities

• Elicit, analyse, document and validate requirements with stakeholders.
• Facilitate workshops, interviews and requirement sessions across teams.
• Translate business needs into epics, user stories and acceptance criteria.
• Support backlog refinement and prioritisation with Product Owner/Manager.
• Define acceptance criteria and support UAT planning and execution.
• Maintain traceability and support change control through delivery lifecycle.

Skills

Business analysis

Stakeholder management

Process mapping

Agile delivery

Analytical thinking

Education

Professional Business Analysis qualification (BCS/IIBA)

Tools

Excel

Azure DevOps

Job description

Tokio Marine HCC is seeking an experienced Claims Business Analyst to join the Claims Performance team in London. You will bridge business and delivery, documenting, validating and prioritising requirements to support agile product development across claims processes and systems.

You will facilitate workshops, define user stories, acceptance criteria and data considerations, collaborating with Product, Technology and Change teams to optimise operational efficiency and customer outcomes.