Hybrid Case Handler – Damp & Mould Compliance

Aatom Recruitment; Grove Green; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Aatom Recruitment is seeking a Case Handler for a Local Authority. The role is a 3-month contract, 35 hours per week, with mandatory office days Tuesday and Wednesday and remote work 3 days after training, with hybrid potential.

Location options include Farringdon, Croydon, Isle of Wight, Maidstone, or Sittingbourne. Key duties include handling damp and mould cases, diary management, and coordinating with a team of specialists.

Qualifications

• GCSE English or relevant professional qualification.
• City & Guilds recognised IT and keyboard or similar qualification.
• NVQ (or equivalent) in Business Admin.

Responsibilities

• Dealing with damp and mould enquiries from residents or colleagues.
• Categorising severity per procedures and coordinating actions for resolution.
• Communicating with residents to provide support and guidance on damp and mould management.

Skills

Analytical thinking

Written communication

People skills

Conflict management

Prioritisation

Team player

Progress updates

Education

GCSE English

City & Guilds IT

NVQ in Business Admin

Tools

Power BI

Job description

Aatom Recruitment is seeking a Case Handler for a Local Authority. The role is a 3-month contract, 35 hours per week, with mandatory office days Tuesday and Wednesday and remote work 3 days after training, with hybrid potential.

Location options include Farringdon, Croydon, Isle of Wight, Maidstone, or Sittingbourne. Key duties include handling damp and mould cases, diary management, and coordinating with a team of specialists.