Damp & Mould Case Manager – Hybrid

Carrington Blake Recruitment; Maidstone; Hybrid; GBP 22,000 - 31,000; Full time

Job summary

Southern Housing is seeking a Damp & Mould Case Handler to manage and coordinate cases relating to damp, mould and property repairs across its homes. You will ensure residents’ concerns are addressed promptly and that repairs and inspections are scheduled, while cases progress to resolution in line with Awaab's Law and housing legislation.

The role involves administration, case management, communicating with residents, coordinating surveyors and contractors, and maintaining accurate records.

Qualifications

• Previous experience in a case management role.
• Strong administrative and organisational experience.
• Experience dealing with customers or residents, ideally within local government, housing associations or the public sector.
• Knowledge and understanding of Awaab's Law and damp and mould legislation.
• Excellent communication and customer service skills.
• Ability to manage multiple cases and competing priorities.
• Good IT skills and confidence using computer systems.
• Immediate availability.
• Must have access to own vehicle for occasional travel to the Sittingbourne office if required.
• Power BI experience is desirable.

Responsibilities

• Managing cases from initial enquiry through to resolution.
• Prioritising workloads and handling multiple cases.
• Maintaining records and updating case management systems.
• Arranging inspections and repair appointments.
• Liaising with surveyors, contractors and internal teams.
• Providing admin support and diary management.

Skills

Case management

Customer service

Administration

IT skills

Drivers license

Education

GCSE English

City & Guilds IT/Keyboard

NVQ in Business Administration

Tools

Power BI

Job description

Southern Housing is seeking a Damp & Mould Case Handler to manage and coordinate cases relating to damp, mould and property repairs across its homes. You will ensure residents’ concerns are addressed promptly and that repairs and inspections are scheduled, while cases progress to resolution in line with Awaab's Law and housing legislation.

The role involves administration, case management, communicating with residents, coordinating surveyors and contractors, and maintaining accurate records.