Hybrid Business Support Officer

Confidential; Greater London; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

Confidential in Kingston is seeking an experienced Business Support Officer to assist officers and service teams, ensuring they have the information and support needed to deliver the service effectively. The role involves triaging inboxes, post and document management, ICT data handling, and preparation of papers for committees.

It also covers financial administration, communications, and cross‑organisational liaison.

Responsibilities

• Supporting officers
• Works with officers within relevant service teams, ensuring they are provided with all necessary support and information to deliver the service effectively
• Triaging multiple inboxes: understanding context and content of incoming queries and uploading contacts on system, or actioning as appropriate.
• Post & document management
• Facilitates the electronic delivery of post within RBK, including scanning, indexing, routing and electronic storage and retrieval of documents
• Collates and circulates information as necessary, including papers for Committees and other meetings
• ICT
• Inputs, updates, extracts and analyses data relevant to business support activities using relevant ICT systems
• Prepares, edits, formats and prints documents using MS Office and Google applications
• Finance
• Undertakes a range of relevant service‑related financial administration responsibilities in accordance with the council's financial procedures and systems
• Communications/Customer Service
• Communicates clearly with colleagues and customers, ensuring that internal and external customers are able to participate in consultation and two-way communications by communicating with the right people in a timely and appropriate way.
• Encourages and actively engages in positive cross‑organisational communications and team working.
• Provides advice and information on all aspects of business support, directing contacts to the most appropriate area, if applicable

Job description

Confidential in Kingston is seeking an experienced Business Support Officer to assist officers and service teams, ensuring they have the information and support needed to deliver the service effectively. The role involves triaging inboxes, post and document management, ICT data handling, and preparation of papers for committees.

It also covers financial administration, communications, and cross‑organisational liaison.