Hybrid Business Change Analyst – Financial Services

Kensington Mortgages; Marlow; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Kensington Mortgages is seeking an experienced Business Analyst to join our Business Change team, driving technology, process and organisational change within a regulated financial services environment. This hybrid role requires minimum office attendance in Marlow.

You will work closely with stakeholders, project managers and technical teams to understand needs, define requirements and ensure solutions are delivered and embedded across the business.

Qualifications

• Minimum 3 years' experience in a Business Analyst role.
• Experience in a regulated financial services environment.
• Strong requirements gathering, process mapping and documentation skills.
• Experience working in Agile environments (Scrum/Kanban).
• Experience using Azure DevOps and/or Jira to manage requirements and testing.

Responsibilities

• Gather and document business requirements aligned to strategic objectives.
• Facilitate workshops and stakeholder meetings to capture requirements.
• Create user journeys, process maps, BRDs and impact assessments.
• Conduct gap analyses and current-state reviews for improvements.
• Bridge business and technical teams to ensure solutions meet needs.
• Support solution design, testing, and business readiness activities.
• Develop UAT scenarios, test scripts and traceability matrices.
• Identify risks and contribute to mitigation planning.
• Support business case development, change management and training.
• Drive continuous improvement through lessons learned.

Skills

Requirements gathering

Process mapping

Stakeholder management

Agile (Scrum/Kanban)

Analytical thinking

Education

Degree or equivalent experience

International Diploma in Business Analysis (advantage)

Tools

Azure DevOps

Jira

Job description

Kensington Mortgages is seeking an experienced Business Analyst to join our Business Change team, driving technology, process and organisational change within a regulated financial services environment. This hybrid role requires minimum office attendance in Marlow.

You will work closely with stakeholders, project managers and technical teams to understand needs, define requirements and ensure solutions are delivered and embedded across the business.