Hybrid Banking Customer Care Advisor

HSBC Group; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global bank is seeking a Customer Service Advisor in Birmingham. The role involves delivering exceptional service, understanding customer needs, and ensuring positive experiences. Full training is provided, with a commitment to a minimum of 12 months. Compensation starts at £24,000 with benefits including paid holidays and gym access. The position allows for a hybrid working model, combining office and remote work for flexibility. Ideal candidates are resilient and possess strong customer service skills.

Benefits

On-site gym

Employee discounts

25 days' paid holiday

Qualifications

• Excellent customer service skills with a customer-centric mindset.
• Resilience and ability to handle competing priorities.
• Accountability in resolving customer queries.

Responsibilities

• Understand and resolve customer concerns effectively.
• Deliver quality service to ensure a positive customer experience.
• Follow processes and escalate when necessary.

Skills

Customer service

Effective communication

Empathy

Active listening

Digital fluency

Job description

A leading global bank is seeking a Customer Service Advisor in Birmingham. The role involves delivering exceptional service, understanding customer needs, and ensuring positive experiences. Full training is provided, with a commitment to a minimum of 12 months. Compensation starts at £24,000 with benefits including paid holidays and gym access. The position allows for a hybrid working model, combining office and remote work for flexibility. Ideal candidates are resilient and possess strong customer service skills.