Hybrid Automation Operations Leader - RPA, AI, Power Platform

Appcast Enterprise; Worthing; Hybrid; GBP 90.000 - 130.000; Vollzeit

Zusammenfassung

Aquent is partnering with a leading organization, spearheading the evolution of a sophisticated automation and AI platform. You will lead external teams, ensure high availability, security and resilience of live workflows and CoPilot agents, and drive long-term value across critical infrastructure.

You will collaborate with architects and SMEs to align operations with strategic goals, applying ITIL-based processes and robust change management in a fast-moving environment.

Qualifikationen

• Proven track record running live, enterprise automation environments.
• Hands-on experience with Microsoft Power Platform tools (Power Automate, CoPilot).
• Vendor/partner management to drive external supplier performance.
• Knowledge of platform security, DLP, RBAC, identity and audit logging (cloud/automation stacks).
• Proficiency with modern monitoring/telemetry tools (Azure Monitor, Dynatrace).
• Strong diagnostic, troubleshooting and analytical skills.
• Excellent communication and stakeholder management across technical, business, and vendor teams.
• High-energy, proactive approach focusing on regulatory compliance, stability and resilience.

Aufgaben

• Provide leadership and QA for external partner Automation Operations Engineers, overseeing intake, incident triage, prioritization and problem resolution per ITIL and SLAs.
• Oversee daily health and performance of production automations, bot controllers, runbooks, orchestrations and CoPilot Agent solutions.
• Conduct root-cause investigations using telemetry and logs to prevent recurring failures and improve reliability.
• Own operational change processes including patch management, environment governance, regression testing and rollback procedures.
• Collaborate with Enterprise Architects, Platform Engineers and Business SMEs to align with guardrails and strategic goals.
• Drive continuous improvement using operational reporting, usage analytics and platform health dashboards.

Kenntnisse

Automation ops

Vendor mgmt

Security & RBAC

Observability

Stakeholder mgmt

Regulatory compliance

Tools

Power Automate

Power Platform CoPilot

Azure Monitor

Dynatrace

Jobbeschreibung

Aquent is partnering with a leading organization, spearheading the evolution of a sophisticated automation and AI platform. You will lead external teams, ensure high availability, security and resilience of live workflows and CoPilot agents, and drive long-term value across critical infrastructure.

You will collaborate with architects and SMEs to align operations with strategic goals, applying ITIL-based processes and robust change management in a fast-moving environment.