Hybrid Assistant Casework Investigator (Regulatory)

Gambling Commission; West Midlands; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Civil Service Pension

26 days holiday (rising to 29 pro rata

Holiday purchase scheme

Flexible working

Ergonomic, accessible office near New 

Open, collaborative culture

Sunday Times Best Places to Work award

Job summary

The Gambling Commission is seeking an Assistant Casework Investigator in a hybrid role based near Birmingham. You will support investigators on complex criminal and regulatory cases within the Enforcement and Intelligence Programme, collaborating with National Lottery and Legal teams.

The role emphasizes confidentiality, multi‑team support, and preparation of files for regulatory panels and criminal proceedings. Strong IT skills, planning and organisational abilities are essential.

Qualifications

• Experience of working in a dynamic environment providing support to multiple teams simultaneously.
• Ability to learn quickly and think laterally to ensure smooth workflow.
• Excellent planning and organisational skills with the ability to manage priorities.
• Good working knowledge of Word, Excel, Outlook and IT competency to use other databases and bespoke systems.

Responsibilities

• Safeguarding confidentiality at all times due to access to highly confidential and sensitive information.
• Facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines.
• Coordinating and assisting in the delivery of regulatory and criminal cases.
• Maintaining equipment and logistical assistance.
• Preparing files for regulatory panels, criminal cases and Commissioner steers.
• Maintaining databases and case management tools.
• Drafting correspondence, reports and updates.
• Attending meetings and interviews.
• Collating, analysing and presenting information in line with the policies and procedures of the Commission.
• Providing initial research into cases to the required evidential standard.
• Building effective and collaborative working relationships across the Commission to ensure that targets and deadlines are met.

Job description

The Gambling Commission is seeking an Assistant Casework Investigator in a hybrid role based near Birmingham. You will support investigators on complex criminal and regulatory cases within the Enforcement and Intelligence Programme, collaborating with National Lottery and Legal teams.

The role emphasizes confidentiality, multi‑team support, and preparation of files for regulatory panels and criminal proceedings. Strong IT skills, planning and organisational abilities are essential.